Track Group, Inc.

Sales

• Maintain close, continuous support of assigned accounts to ensure high customer satisfaction and retention
• Conduct systematic customer contact, training activities, and implementation of new program requirements
• Identify growth opportunities through increased use of Track Group’s products and services
• Provide programmatic assistance to help customers operate effective programs
• Develop and deliver presentations and ongoing training on Track Group’s equipment and software products
• Identify and evaluate customer training needs and conduct follow-up training
• Complete, update, and maintain customer contact information
• Coordinate new sales opportunities with the Sales Representative
• Assist Monitoring Center and CSS with host site technical support, training, and follow-up training identification
• Develop relationships with key customer contacts, including Officers, Agents, Program Managers, and Directors
• Provide user assistance and follow up on incidents requiring resolution
• Use internal programs to report incoming calls and equipment/software issues
• Assist with billing administration, price corrections, and credits with management approval
• Provide product performance feedback to Customer Service Director and Support
• Maintain customer files, equipment utilization and complaint documentation, and inventory levels
• Assist with customer satisfaction surveys and follow through on problem areas
• Provide monthly activity, growth, inventory, operational issue, field visit, training, objective, and expense reports
• Provide 24-hour support for assigned accounts by phone or email when required
• Conduct daily on-site visits to all County entities
• Assist Inventory Manager with agency device needs and supervise All Point Security Services
• Create and provide exception reports to customers to ensure efficient software use
• Report to the Chief Revenue Officer

Regional Sales Manager