Customer Success Manager

Tracksuit

. Manage a varied portfolio of SMB, mid-market, and Enterprise customers across consumer products and services .

Posted 9/19/2026full-timeSydney • AustraliaMid-LevelSenior💰 A$95,000 - A$125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the SaaS industry, focusing on building strong customer relationships, data-driven insights, and effective communication across various audiences. Proficient in translating customer feedback into actionable product recommendations and supporting cross-functional collaboration to enhance the customer journey.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData LiteracyBrand and Marketing FluencySaaS Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData AnalysisProduct RecommendationsNegotiationForecasting

Soft Skills

Excellent CommunicationOrganizational SkillsTeam CollaborationAmbitionKindness

Tools & Technologies

HubSpotSubskribeNotionClaude

Industry Keywords

SMBMid-MarketEnterpriseConsumer ProductsCustomer Journey

About the role

Key responsibilities & impact

Manage a varied portfolio of SMB, mid-market, and Enterprise customers across consumer products and services
Work with marketers, brand leaders, insight professionals, founders, and C-Suite throughout the customer journey, from onboarding to ongoing touchpoints
Support customers in bringing Tracksuit data and insights to life through adoption, activation, and usage
Tell stories with data by combining platform knowledge, methodology, brand theory, and business context
Translate customer feedback into actionable Product recommendations as the Voice of Customer
Build cross-functional relationships with Product, Marketing, Partnerships, and Solutions
Contribute to CS team learning and continuously improve the customer journey and experience
Retain and grow accounts through strong customer relationships and value realisation
Partner with Growth Account Executives, Product, and Solutions to support CS KPIs and inform the product roadmap, marketing, and enablement

Requirements

What you’ll need

3-5+ years in a Customer Success or Account Management role, preferably within the SaaS industry
Brand and marketing fluency
Data-literate and product-curious; comfortable speaking to data and guiding conversations with dashboards
Excellent written and verbal communication across executive, user, and technical audiences
Commercial experience with GRR/NRR, negotiation, and forecasting
Familiarity with HubSpot, Subskribe, Notion, and Claude
Kind, organised, ambitious, and team-first approach

Benefits

Comp & perks

Competitive market rate remuneration, reviewed twice annually
Radically transparent compensation policy
Employee Share Option Program (ESOP)
12 weeks’ paid parental leave for either caregiver
Additional sick leave for IVF
Gradual return to work
$1000 personal L&D budget for each Trackstar
Mentorships, speaking engagements, and travel growth opportunities
Flexible working with day-to-day flexibility and a balanced approach to WFH/in-office work
Pet-friendly workplace