Tracksuit

DevOps Engineer

• Build and maintain cloud infrastructure and paved paths for resilience, security, and scalability
• Provide self-service monitoring, alerting, logging, and tracing
• Automate provisioning, deployments, and operational work
• Develop incident tooling, runbooks, and incident-response practices
• Conduct post-incident reviews and implement resulting changes
• Set identity and least-privilege models for agents, CI, and MCP servers
• Document infrastructure designs and operational procedures, including machine-readable runbooks
• Establish shipping safety standards through pipeline guardrails and checks
• Provide visibility and controls over cloud and inference spend
• Coach engineers in reliability practices
• Collaborate with Engineering and Product on feature delivery and platform needs

Senior Site Reliability Engineer

Customer Success Manager

• Manage a varied portfolio of SMB, mid-market, and Enterprise customers across consumer products and services
• Work with marketers, brand leaders, insight professionals, founders, and C-Suite throughout the customer journey, from onboarding to ongoing touchpoints
• Support customers in bringing Tracksuit data and insights to life through adoption, activation, and usage
• Tell stories with data by combining platform knowledge, methodology, brand theory, and business context
• Translate customer feedback into actionable Product recommendations as the Voice of Customer
• Build cross-functional relationships with Product, Marketing, Partnerships, and Solutions
• Contribute to CS team learning and continuously improve the customer journey and experience
• Retain and grow accounts through strong customer relationships and value realisation
• Partner with Growth Account Executives, Product, and Solutions to support CS KPIs and inform the product roadmap, marketing, and enablement