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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client portfolios and leading teams to drive customer success and brand strategy. Capable of leveraging data insights to enhance customer relationships and business outcomes while fostering a collaborative team environment.
Highest-signal resume keywords
Customer Success ManagementTeam LeadershipBrand StrategyData-Driven Decision MakingClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementForecastingReportingChurn Risk IdentificationCustomer Health Analysis
Soft Skills
People LeadershipCuriosityCalm Under PressureCoachingCommunication
Industry Keywords
SaaSAdvertisingMediaResearchBrand Insights
About the role
Key responsibilities & impact- Join key customer conversations to stay close to what's working and what's not
- Turn Tracksuit insights into clear, compelling brand stories for senior stakeholders
- Drive continuous value by embedding brand health into customers' decision-making and business operations
- Build relationships with Senior Marketers and Brand Insights professionals across strategic and growth accounts
- Lead a pod of 3–6 Brand Champs and its combined book of business, owning GRR and NRR outcomes
- Drive and support renewals, expansion and strong customer health outcomes
- Serve as a senior escalation point
- Own forecasting, reporting and save plans
- Coach Brand Champs in capability, confidence and commercial thinking
- Run 1:1s and pod stand-ups
- Lead performance, feedback and development conversations
- Hire and onboard new Brand Champs
- Balance capacity and manage customer allocations
- Identify churn risks, patterns and opportunities
- Surface product feedback and customer needs internally
- Contribute to CS-wide initiatives
Requirements
What you’ll need- 8+ years managing a portfolio of clients where you created real value for marketers, in Customer Success, brand/marketing strategy or account management
- 2+ years leading a team of 3–6 direct reports in a high-growth or SaaS environment
- Agency experience in advertising, media or research is highly regarded
- Curious
- Data-informed
- Loves people leadership
- Passionate about customers
- Humble
- Calm under pressure
- Brand and marketing interest
- Comfortable with ambiguity
Benefits
Comp & perks- Up to 20% commissions on top of base
- Comprehensive full-cycle compensation reviews annually
- Rolling promotions when you've levelled up
- Best-in-class benefits package
- Generous ESOP
- Pet-friendly workplace
- Diverse and inclusive workplace