IT Administrator

Traction Rec

. Work from the Vancouver office three days per week as the hands-on IT presence .

Posted 11/9/2026full-timeVancouver • CanadaMid-LevelSenior💰 CA$80,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates hands-on IT support and systems administration expertise, with a strong focus on security fundamentals, cloud networking, and effective communication. Proficient in managing device provisioning, SaaS administration, and driving IT projects to enhance operational efficiency.

Highest-signal resume keywords

Google Workspace AdministrationDevice Management (Mac and Windows)Security Fundamentals (Least Privilege, Patching)Cloud Networking (AWS or Azure)Scripting (Python, PowerShell, Bash)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationDevice ProvisioningNetwork Fundamentals (DNS, VPN, Wi-Fi)Endpoint Security ToolsProject ManagementDocumentationAutomation (Workflow Tools, AI Agents)Compliance Audits (SOC 2, PCI DSS, HIPAA)Scripting (Python, PowerShell, Bash)

Soft Skills

Excellent CommunicationService-Minded ApproachPatienceSound JudgmentCommitment to Continuous Learning

Tools & Technologies

Google WorkspaceMicrosoft Entra IDMDM ToolsAI ToolsDockerKubernetesSalesforceN8n

Industry Keywords

IT SupportSystems AdministrationCloud NetworkingSecurity Awareness TrainingChange ControlAudit ReadinessTechnical Debt ReductionCollaboration Practices

Tech Stack

Tools & technologies

AWSAzureCloudDNSDockerFirewallsKubernetesPythonVault

About the role

Key responsibilities & impact

Work from the Vancouver office three days per week as the hands-on IT presence
Provide in-person support, hardware and device setup, office network, A/V and meeting room technology support
Monitor Slack, email and support channels and resolve sign-in, access and everyday tool issues
Own issues through documentation, troubleshooting and resolution while improving the support practice
Run onboarding and offboarding end-to-end and fulfill access requests with appropriate approvals and least privilege
Own device provisioning, tracking, patching and fleet compliance
Administer the core SaaS stack and manage vendors, support cases, renewals, licensing and hardware orders
Train the team on IT communication channels, ticket-first practices and collaboration habits
Document systems and procedures to reduce knowledge silos and single points of failure
Partner with DevOps on cloud environments, network and workload segmentation, compliant access and changes
Maintain audit readiness and act as first responder on security questions, escalating incidents quickly
Drive IT projects end-to-end, reduce technical debt and improve systems
Automate repetitive work using workflow tools, scripting and AI agents, and support safe adoption of AI tools
Occasionally work outside regular hours for planned maintenance or urgent incidents

Requirements

What you’ll need

3-5+ years in an intermediate-to-senior IT support or systems administration role, including administrative and project work
Hands-on administration of Google Workspace or identity providers such as Microsoft Entra ID, including SSO, MFA, groups, provisioning and deprovisioning
Experience managing Mac and Windows devices with MDM and endpoint security tools
Solid security fundamentals, including least privilege, password and vault management, security awareness training, patching and change control
Solid networking fundamentals, including DNS, VPN, Wi-Fi and firewalls
Working understanding of cloud networking in AWS or Azure, including subnetting and network segmentation for compliance
Ability to manage multiple projects independently and act on unreported problems
Service-minded and patient approach when supporting colleagues
Excellent communication skills, plain-language explanation, clear documentation and coaching of non-technical teammates
Understanding of end-to-end business operations and downstream impacts of broad changes
Sound judgment and integrity
Commitment to continuous learning and professional growth
Hands-on experience using AI tools in daily work, with personal effort and review
Working understanding of code and scripting, such as Python, PowerShell or Bash, sufficient to read, adapt and automate
Familiarity with Docker or Kubernetes is a plus
Experience with SOC 2, PCI DSS or HIPAA compliance audits, Salesforce administration or n8n is a plus
Successful completion of background and reference checks

Benefits

Comp & perks

Competitive bonus program
Benefits
Living Wage Certified employer in British Columbia
Equal opportunity and support for all candidates
Background and reference checks as part of employment process