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Trafera

IT Help Desk Specialist II

Trafera

. Provide technical support and exceptional customer service to internal employees .

Posted 9/23/2026full-timeArden Hills • Minnesota • United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, customer service, and IT infrastructure management, with a strong focus on problem-solving, collaboration, and effective communication. Proficient in managing support requests, maintaining system reliability, and executing onboarding processes.

Highest-signal resume keywords
Technical SupportCustomer ServiceA+ CertificationITSM Platform ExperienceMicrosoft 365

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportComputer RepairSystem ChecksEndpoint ComplianceTicket ManagementHardware ConfigurationDocumentation CreationAnalytical SkillsProblem-Solving SkillsDevice Provisioning
Soft Skills
Effective CommunicationCollaborationProactive RecommendationsMentoringTime Management
Tools & Technologies
FreshserviceMicrosoft 365EntraIntuneMicrosoft Windows 11Linux ServersAWSAzureGoogle Cloud
Certifications & Qualifications
A+ CertificationNetwork+ CertificationHigh School DiplomaGEDHiSET
Industry Keywords
Technical Support ServicesIT InfrastructureAsset ManagementCustomer-Focused SupportCollaborative Culture

Tech Stack

Tools & technologies
AWSAzureCloudITSMLinux

About the role

Key responsibilities & impact
  • Provide technical support and exceptional customer service to internal employees
  • Resolve hardware, software, systems, and end-user issues
  • Manage support requests and own assigned tickets through completion against response and resolution targets
  • Perform weekly system checks to verify automated operations function reliably
  • Maintain technical support inventory in the asset management system
  • Partner with the System Administrator on internal IT infrastructure setup and maintenance
  • Create and maintain technical documentation, procedures, and support resources
  • Support accuracy, integrity, and system reliability across technical platforms
  • Respond to technical support requests and service tickets promptly
  • Partner with internal customers in person and remotely to resolve tickets and technical questions
  • Set up and configure hardware for employees and IT services
  • Execute employee onboarding and offboarding, including account provisioning/deprovisioning and device build/return
  • Remediate endpoint patch and update compliance findings
  • Mentor and cross-train peers and share resolution knowledge
  • Support Trafera’s IT strategy and operational objectives
  • Promote a collaborative, solutions-focused culture

Requirements

What you’ll need
  • High school diploma or equivalent certification such as GED or HiSET
  • 3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
  • A+ and/or Network+ certification preferred
  • Demonstrated ability to deliver professional, responsive, and customer-focused support
  • Demonstrated analytical and problem-solving skills
  • Effective written and verbal communication skills
  • Ability to collaborate, identify and solve issues, make proactive recommendations, and lead through influence
  • Self-directed and punctual work style; ability to work within a fast-paced team environment
  • Ability to manage multiple projects and/or tasks, prioritize deadlines, and deliver results
  • Experience using an ITSM platform, preferably Freshservice
  • Experience with Microsoft 365, Entra, Intune, and Microsoft Windows 11
  • Linux servers and cloud platforms (AWS, Azure, or Google Cloud) helpful but not required
  • Ability to work Monday–Friday, 8:00 am–4:30 pm, with a minimum of 40 hours per week

Benefits

Comp & perks
  • Full-time nonexempt hourly employment
  • Potential overtime when approved or requested by a manager
  • Reasonable accommodation for known physical or mental limitations of qualified individuals with disabilities