Trafera

Sales

• Create, process, and maintain customer quotes accurately
• Ensure quote information is complete and aligned with vendor and organizational requirements
• Prepare supporting documentation for customer quotes
• Coordinate with sales teams to gather missing quote information
• Create, process, and maintain vendor deal registrations
• Track deal registration status and communicate updates to internal stakeholders
• Ensure deal registration data meets vendor requirements
• Resolve registration discrepancies and escalate complex issues
• Enter and maintain accurate information in CRM, ERP, quoting, and vendor systems
• Validate data before submission
• Maintain quoting and registration documentation and records
• Support operational workflows and continuous improvement efforts
• Collaborate with Sales Representatives and internal teams to process requests efficiently
• Identify incomplete, inaccurate, or missing information and seek clarification
• Escalate complex issues or exceptions to appropriate support resources

Sales Support Coordinator

IT Support

• Provide technical support and exceptional customer service to internal employees
• Resolve hardware, software, systems, and end-user issues
• Manage support requests and own assigned tickets through completion against response and resolution targets
• Perform weekly system checks to verify automated operations function reliably
• Maintain technical support inventory in the asset management system
• Partner with the System Administrator on internal IT infrastructure setup and maintenance
• Create and maintain technical documentation, procedures, and support resources
• Support accuracy, integrity, and system reliability across technical platforms
• Respond to technical support requests and service tickets promptly
• Partner with internal customers in person and remotely to resolve tickets and technical questions
• Set up and configure hardware for employees and IT services
• Execute employee onboarding and offboarding, including account provisioning/deprovisioning and device build/return
• Remediate endpoint patch and update compliance findings
• Mentor and cross-train peers and share resolution knowledge
• Support Trafera’s IT strategy and operational objectives
• Promote a collaborative, solutions-focused culture

Sales Support Coordinator

IT Help Desk Specialist II