Trakto

Customer Success Manager

• Lead onboarding and training for Spanish-speaking customers and users, ensuring rapid platform adoption
• Support customers through multiple channels (WhatsApp, email, video conferencing, and customer support software) in Spanish and Portuguese
• Actively, proactively, and personally manage a portfolio of customers
• Monitor health metrics, including NPS, CSAT, platform usage, and churn risk
• Understand each customer’s creative context to guide the strategic use of Trakto
• Identify expansion opportunities (upsell/cross-sell) and flag cancellation risks
• Prepare periodic performance reports for the customer portfolio
• Collaborate with Product and Technical Support to share customer feedback and prioritize improvements
• Work with multiple products across the Trakto ecosystem, including SaaS, AI, and creative services

Explore Customer Success Analyst – Fluent Spanish at Trakto. Review requirements and application details.

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Customer Success Analyst – Fluent Spanish