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Operations Manager
Trans Globe. Lead and manage branch operations across air freight, ocean freight, road freight, customs brokerage, and value-added logistics services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing freight forwarding operations, including air, ocean, and road freight, while ensuring compliance with customs regulations and trade requirements. Proven ability to lead teams, drive continuous improvement, and enhance customer satisfaction through effective operational management.
Highest-signal resume keywords
Freight Forwarding ManagementCustoms Brokerage OperationsOperational Performance MonitoringTeam DevelopmentStrategic Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics ManagementSupply Chain ManagementOperational KPI TrackingAnalytical ReportingChange Management
Soft Skills
Effective CommunicationProblem SolvingCustomer FocusDecision MakingStakeholder Management
Tools & Technologies
LogitudeCargoWiseMicrosoft Excel
Industry Keywords
Air FreightOcean FreightRoad FreightCustoms RegulationsTrade Compliance
About the role
Key responsibilities & impact- Lead and manage branch operations across air freight, ocean freight, road freight, customs brokerage, and value-added logistics services
- Ensure timely and accurate execution of customer shipments
- Monitor operational performance and service quality
- Resolve complex operational issues and customer escalations
- Drive continuous improvement initiatives to enhance productivity and efficiency
- Ensure compliance with company procedures, customer requirements, and regulatory obligations
- Lead, coach, and develop operations coordinators, customs personnel, customer service staff, and supervisors
- Establish performance expectations and operational KPIs
- Conduct performance reviews and development discussions
- Support recruitment, onboarding, and training
- Foster accountability, collaboration, and customer focus
- Ensure customer satisfaction and retention
- Support key account management and participate in customer business reviews and operational meetings
- Address service failures and implement corrective actions
- Manage operational costs and branch productivity
- Monitor gross profit performance and shipment profitability
- Support billing accuracy and timely invoicing
- Review operational expenditures and supplier performance
- Collaborate with sales teams on customer growth initiatives and solution design
- Ensure adherence to customs, trade compliance, security, and quality requirements
- Maintain operational procedures and work instructions
- Drive standardization and process optimization
- Support internal and external audits
- Monitor operational risks and implement mitigation measures
- Track and report operational KPIs, including shipment volumes, on-time performance, customer service metrics, productivity ratios, gross profit, claims, and operational exceptions
- Lead regular operational review meetings
Requirements
What you’ll need- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- Minimum 8-10 years of freight forwarding experience
- Minimum 3-5 years of leadership experience in freight forwarding operations
- Experience managing air, ocean, and road freight operations
- Experience with customs brokerage operations is highly desirable
- Experience managing operational teams and customer relationships
- Strong understanding of international freight forwarding processes
- Knowledge of customs regulations and trade compliance requirements
- Experience using freight forwarding management systems (e.g., Logitude, CargoWise, or similar)
- Advanced Microsoft Office skills, particularly Excel
- Strong analytical and reporting capabilities
- Strategic thinking
- Customer focus
- Results orientation
- Problem solving
- Team development
- Decision making
- Change management
- Effective communication
- Stakeholder management
Benefits
Comp & perks- Competitive compensation package
- Career development opportunities within a growing international logistics organization
- Professional and collaborative working environment
- Opportunity to lead and shape operational excellence initiatives across the business