Trans Globe

Operations

• Lead and manage branch operations across air freight, ocean freight, road freight, customs brokerage, and value-added logistics services
• Ensure timely and accurate execution of customer shipments
• Monitor operational performance and service quality
• Resolve complex operational issues and customer escalations
• Drive continuous improvement initiatives to enhance productivity and efficiency
• Ensure compliance with company procedures, customer requirements, and regulatory obligations
• Lead, coach, and develop operations coordinators, customs personnel, customer service staff, and supervisors
• Establish performance expectations and operational KPIs
• Conduct performance reviews and development discussions
• Support recruitment, onboarding, and training
• Foster accountability, collaboration, and customer focus
• Ensure customer satisfaction and retention
• Support key account management and participate in customer business reviews and operational meetings
• Address service failures and implement corrective actions
• Manage operational costs and branch productivity
• Monitor gross profit performance and shipment profitability
• Support billing accuracy and timely invoicing
• Review operational expenditures and supplier performance
• Collaborate with sales teams on customer growth initiatives and solution design
• Ensure adherence to customs, trade compliance, security, and quality requirements
• Maintain operational procedures and work instructions
• Drive standardization and process optimization
• Support internal and external audits
• Monitor operational risks and implement mitigation measures
• Track and report operational KPIs, including shipment volumes, on-time performance, customer service metrics, productivity ratios, gross profit, claims, and operational exceptions
• Lead regular operational review meetings

Explore Operations Manager at Trans Globe. Review requirements and application details.

Operations Manager

Business Development Rep

• Develop and execute regional business development strategies to achieve revenue, gross profit, and market share objectives
• Identify, pursue, and secure new business opportunities across air freight, ocean freight, road freight, customs brokerage, warehousing, and supply chain solutions
• Build and maintain a robust sales pipeline and actively manage opportunities through the entire sales cycle
• Lead customer acquisition efforts, including prospecting, solution development, proposal preparation, contract negotiations, and implementation
• Develop and maintain relationships with key customers, multinational corporations, and strategic partners
• Manage and grow a portfolio of strategic accounts to maximize customer retention and profitability
• Conduct regular business reviews with customers and identify growth opportunities
• Analyze market trends, customer requirements, competitor activities, and emerging opportunities
• Develop market penetration strategies for target industries
• Drive cross-border business growth through collaboration with international offices, overseas agents, and network partners
• Collaborate with operations, finance, and product teams to design competitive and profitable logistics solutions
• Support tender management, pricing strategy, and commercial negotiations
• Monitor sales performance, revenue forecasts, and key business development KPIs
• Prepare and present business reports, pipeline reviews, and growth initiatives to senior management
• Mentor and support local sales and pricing teams
• Share market knowledge, customer insights, and successful sales strategies across the organization
• Foster a culture of collaboration, accountability, and customer focus

Explore Business Development Manager, CAC at Trans Globe. Review requirements and application details.