NOC Support Engineer

Transaction Network Services (TNS)

. Support global large-scale TCP/IP, VPN and MPLS networks .

Posted 10/26/2026full-timeRemote • United States, United KingdomMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and troubleshooting TCP/IP, VPN, and MPLS networks, with hands-on experience in configuring Cisco, Arista, and Juniper routers and switches. Possesses strong communication skills and a solid understanding of Financial Markets and related protocols.

Highest-signal resume keywords

TCP/IP NetworkingCisco Router ConfigurationITIL CertificationFinancial Markets KnowledgeNetwork Operations Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPVPNMPLSOSPFBGPEIGRPRIPIS-ISNetwork TroubleshootingCircuit Troubleshooting

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCustomer Interaction

Tools & Technologies

Cisco RoutersArista SwitchesJuniper SwitchesMicrosoft OfficeVisioIncident Management Systems

Certifications & Qualifications

ITIL Certification

Industry Keywords

Financial MarketsEquityFuturesOptionsMarket DataOrder Routing ProtocolsMulticast Market Data StreamsChange Management Processes

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Support global large-scale TCP/IP, VPN and MPLS networks
Configure and troubleshoot Cisco, Arista and Juniper routers and switches
Manage vendor support interactions with Cisco and Juniper TAC
Perform second-level network and protocol troubleshooting and debugging
Coordinate, schedule and support network maintenance and change management activities
Provide rotating after-hours on-call escalation support
Perform operation readiness checks for project acceptance into the NOC
Manage incidents to restore client and network services with minimal impact
Monitor event management systems
Monitor and manage inbound customer email
Respond to inbound telephone calls to Network Operations
Raise incident tickets in the incident management system
Triage incidents using defined runbooks
Engage NOC engineers and follow incidents through successful resolution
Work as part of a global team providing 24x7 IP Desk coverage on a rotation basis

Requirements

What you’ll need

TCP/IP, VPN, MPLS and routing knowledge, including OSPF, BGP, EIGRP, RIP and IS-IS
Hands-on experience configuring Cisco, Arista and Juniper routers and switches
ITIL Certification
Experience with Microsoft Office software, communications software and Visio
Experience working with external customers
Experience providing support for NOC environments
Computer Science / applicable degree, or equivalent work experience is preferred
Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor
Understanding of Financial Markets, including Equity, Futures and Options
Advanced knowledge of exchange market data and order routing protocols
Experience supporting and troubleshooting multicast market data streams
Experience with Change Management Processes
3-5 years’ experience troubleshooting circuits
3-5 years’ experience with Network Operations and Troubleshooting
Strong written and verbal communications skills
Direct trading experience advantageous

Benefits

Comp & perks

Medical and dental coverage
Life insurance
Paid holidays and vacations
401K plan with company match