Transaction Network Services (TNS)

Manager

• Manage client engagements throughout the service delivery lifecycle
• Foster relationships with clients ranging from daily users to senior decision-makers and executive stakeholders
• Ensure high-quality service delivery and operational performance according to established standards, policies, and procedures
• Monitor, analyze, and report on service delivery metrics
• Drive continuous improvement and client satisfaction
• Coordinate and support resolution of client inquiries, service issues, and delivery-related projects
• Understand client business objectives, operational priorities, and product requirements
• Identify opportunities to improve service, increase product adoption, reduce client downtime, and enhance client experience
• Partner with Sales, Product, and Support teams to demonstrate value and identify growth opportunities
• Maintain understanding of industry trends, financial markets, and product enhancements
• Capture and advocate for client feedback to drive operational improvements and influence product development
• Act as a trusted advisor promoting long-term partnership, retention, and client success

Service Delivery Manager