Service Delivery Manager

Transaction Network Services (TNS)

. Manage client engagements throughout the service delivery lifecycle .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $135,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client engagements and service delivery within financial services, focusing on client satisfaction and operational performance. Proficient in relationship management, analytical problem-solving, and leveraging industry knowledge to drive continuous improvement and product adoption.

Highest-signal resume keywords

Service Delivery ManagementClient SuccessRelationship ManagementAnalytical Problem-SolvingProject Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryClient EngagementOperational PerformanceMetrics AnalysisIssue ResolutionDocumentationReportingGovernanceProject ManagementFinancial Services Knowledge

Soft Skills

Customer-First MindsetStrong Communication SkillsOrganizational SkillsSelf-MotivatedProactive Problem-Solving

Tools & Technologies

Microsoft OfficeBusiness Productivity Tools

Certifications & Qualifications

PMPPRINCE2Agile

Industry Keywords

Financial ServicesCapital MarketsFintechClient FeedbackOperational Improvement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage client engagements throughout the service delivery lifecycle
Foster relationships with clients ranging from daily users to senior decision-makers and executive stakeholders
Ensure high-quality service delivery and operational performance according to established standards, policies, and procedures
Monitor, analyze, and report on service delivery metrics
Drive continuous improvement and client satisfaction
Coordinate and support resolution of client inquiries, service issues, and delivery-related projects
Understand client business objectives, operational priorities, and product requirements
Identify opportunities to improve service, increase product adoption, reduce client downtime, and enhance client experience
Partner with Sales, Product, and Support teams to demonstrate value and identify growth opportunities
Maintain understanding of industry trends, financial markets, and product enhancements
Capture and advocate for client feedback to drive operational improvements and influence product development
Act as a trusted advisor promoting long-term partnership, retention, and client success

Requirements

What you’ll need

Working knowledge of financial services, capital markets, or related financial technology sectors
Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, Project Management, or a related client-facing role within financial services, fintech, or technology
Customer-first mindset with a passion for delivering exceptional client outcomes
Strong relationship management skills, including engagement with senior decision-makers
Self-motivated and proactive, with willingness to seek solutions and expand knowledge
Ability to work in a fast-paced, dynamic, and occasionally ambiguous environment
Strong analytical and problem-solving capabilities, including issue identification, risk management, and resolution
Excellent written, verbal, and presentation communication skills
Strong organizational skills to manage multiple workstreams, stakeholders, priorities, and deliverables simultaneously
Proficiency with Microsoft Office and common business productivity tools
Strong documentation, reporting, and service governance skills
PMP, PRINCE2, Agile, or equivalent project management certification is highly desirable
Candidates with significant practical experience leading client-facing projects, service delivery initiatives, or operational improvement programs within a financial services or technology environment will also be considered

Benefits

Comp & perks

Medical coverage
Dental coverage
Life insurance
Paid holidays and vacations
401K plan with company match