FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle inquiries and complaints effectively while maintaining customer satisfaction. Proficient in multitasking and problem-solving within a fast-paced call center environment.
Highest-signal resume keywords
Customer Service ExperienceBilingual English & SpanishAnalytical SkillsTime-Management SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
MultitaskingOrganizational SkillsAttentivenessPatienceProblem-Solving Skills
Industry Keywords
Call Center RepresentativeCustomer InquiriesCustomer ComplaintsCustomer ProfilesRegulation EFraud DepartmentCustomer LoyaltyEastern Standard Time
About the role
Key responsibilities & impact- Serve as the first point of contact for customers
- Complete call center representative functions effectively and professionally
- Receive and handle customer telephone questions and complaints
- Answer inbound calls in a timely manner
- Respond to customer inquiries and provide personalized customer service
- Manage and update customer profiles with customer status
- Coordinate with departments to achieve customer satisfaction
- Build customer loyalty by meeting customer expectations
- Evaluate customer problems and provide logical, lasting solutions
- File customer disputes in accordance with Regulation E
- Reply to corresponding emails
- Establish and maintain effective coordination with other departments and management
- Keep the supervisor informed of significant problems
- Correspond with the Fraud Department regarding potential fraudulent activity
- Maintain effective working relationships with the operations department
Requirements
What you’ll need- Customer Service Experience
- English and/or bilingual English & Spanish
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Must reside in the United States and be work authorized
- Transcard is unable to offer visa sponsorship
- Bachelor's degree preferred or equivalent work experience
- Availability for the specified Eastern Standard Time schedule: Friday-Sunday, 12pm-8pm EST
Benefits
Comp & perks- Medical, Dental, & Vision benefits starting the first of the month following the month of hire
- 401(k) Match
- Paid Time Off
- Life-Disability Insurance
- Additional benefits ('and more')