Transcard

Customer Support

• Serve as the first point of contact for customers
• Complete call center representative functions effectively and professionally
• Receive and handle customer telephone questions and complaints
• Answer inbound calls in a timely manner
• Respond to customer inquiries and provide personalized customer service
• Manage and update customer profiles with customer status
• Coordinate with departments to achieve customer satisfaction
• Build customer loyalty by meeting customer expectations
• Evaluate customer problems and provide logical, lasting solutions
• File customer disputes in accordance with Regulation E
• Reply to corresponding emails
• Establish and maintain effective coordination with other departments and management
• Keep the supervisor informed of significant problems
• Correspond with the Fraud Department regarding potential fraudulent activity
• Maintain effective working relationships with the operations department

Customer Service Representative, Bilingual – Spanish, Part-Time, Weekends