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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Client-Based Laboratory operations, including instrument calibration and technician training, while ensuring compliance with FDA regulations and high-quality standards. Proficient in coordinating workflows and maintaining customer relations in a GxP environment.
Highest-signal resume keywords
Instrument CalibrationLeadershipCustomer RelationsGxP Environment ExperienceTechnical Assistance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Calibration TechniquesProcess-Controlled InstrumentsMechanical InstrumentsAnalytical InstrumentsMeasurement Uncertainty ConceptsBlueprint ReadingSchematic DiagramsSpecification ManualsData EntryAsset Management
Soft Skills
TeamworkProblem-SolvingCommunicationTraining and SupervisionCustomer Service
Tools & Technologies
CMMSDatabasesCalibration StandardsGD&T EquipmentElectronic Instruments
Certifications & Qualifications
COVID-19 VaccinationGovernment Security Clearance
Industry Keywords
FDA RegulationsGxP EnvironmentLaboratory OperationsClient-Based LaboratoryMetrology Disciplines
About the role
Key responsibilities & impact- Manage the building of Client-Based Laboratory (CBL) operations during Transition and Steady-State phases
- Travel to new CBL sites to manage and support CBL operations
- Triage incoming work and determine whether instruments are calibrated onsite, sent to another Transcat laboratory, or sent to an approved supplier
- Perform instrument calibrations and review vendor calibration certificates
- Train and supervise permanent calibration technicians during onboarding and ramp-up
- Perform remote data reviews of technicians’ work across multiple CBLs
- Fill in for calibration work during technician turnover
- Plan and control workflow to meet customer demands
- Provide technical assistance and direction to staff
- Maintain positive customer and employee relations and teamwork within laboratories
- Assist with customer and employee issues
- Triage incoming equipment and assign work to laboratory technicians
- Track laboratory asset availability and update records
- Oversee or initiate requests for missing unit data sheets
- Assist the CBL Operations Manager with technician training and onboarding
- Use CMMS and databases for instrument identification, calibration data entry, and asset management
- Apply knowledge of instruments measuring temperature, pressure, flow, force, torque, chemical analysis, optics, humidity, speed, viscosity, dimensions, GD&T, vacuum, light intensity, mass, voltage, current, resistance, and frequency
- Learn new instruments and calibration techniques and train technicians
- Calibrate electronic, electro-mechanical, analytical, and mechanical instrumentation across multiple metrology disciplines
- Process controlled instruments in factory/production environments while considering process tolerances, safety, timelines, and production schedules
- Perform calibrations using electronic high-end standards and GD&T equipment
Requirements
What you’ll need- Four-year STEM or management degree from a regionally or nationally accredited institution/program, or minimum ten years’ experience in PMEL/TMDE/instrumentation and controls, or equivalent combination of education and experience
- Strong leadership and ability to serve as a key account representative
- Proven ability to work effectively with customers and staff
- Ability to coordinate instruments for service with customers and on-site Administrator/Planner
- Ability to perform calibration work on-site at customer facilities
- Experience calibrating a wide variety of process-controlled, mechanical, and laboratory instruments
- Understanding of FDA regulations
- Working knowledge of computers and databases
- Commitment to high quality standards and expectations
- Must be vaccinated for COVID-19 to gain entry into most Transcat Life Science/Healthcare client facilities
- Experience in a GxP environment preferred
- Ability to read and work from blueprints, schematic diagrams, and specification manuals preferred
- Understanding of measurement uncertainty concepts and capability limitations preferred
- Ability to obtain government security clearance preferred
- Willingness to travel 90% of work schedule to client sites throughout the U.S. and Puerto Rico, with possible international expansion
- Ability to occasionally lift up to 75 lbs.
Benefits
Comp & perks- Flexibility
- Training and development to accelerate learning and career advancement
- Paid time off
- Health insurance
- Tuition reimbursement
- Retirement
- Stock purchase plan
- Reasonable accommodations for employees with disabilities