Customer Advisor / Call Center Agent – Energy Provider

Transcom

. You are the first point of contact for questions about energy supply, invoices, or payment installments.

Posted 10/27/2026full-timeRemote • GermanyJunior💰 €14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within the energy sector, utilizing SAP and internal software to efficiently resolve inquiries. Proficient in advising customers on modern energy services while maintaining excellent communication in German.

Highest-signal resume keywords

Customer Support ExperienceSAP ProficiencyEnergy Sector KnowledgeFluent German CommunicationCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ProcessingEnergy Services AdvisingProblem ResolutionPortal SupportInvoice Management

Soft Skills

EmpathyFriendly CommunicationFlexibilityStrong Communication Style

Tools & Technologies

SAPInternal Software

Industry Keywords

Energy SupplyUtility CompanyE-MobilityPhotovoltaic SystemsWallboxes

About the role

Key responsibilities & impact

You are the first point of contact for questions about energy supply, invoices, or payment installments.
You provide knowledgeable support to customers using the customer portal, including login issues and password resets.
You advise customers on modern energy services such as wallboxes, photovoltaic systems, and e-mobility, and guide them through our website.
You use SAP and our internal software to process customer inquiries accurately.
You handle calls every day and help customers resolve their energy-related questions and concerns in a straightforward manner.

Requirements

What you’ll need

At least one year of experience working on an energy-sector project for a utility company (EVU) in a call center is required.
You must be available to start full-time with us from November 20.
Flexibility to work within service hours, Monday to Friday, from 7:30 a.m. to 6:00 p.m.
Excellent written and spoken German, along with a strong communication style.
A friendly and empathetic manner on the phone.

Benefits

Comp & perks

A permanent employment contract for long-term security.
An additional performance bonus of €1.50 per hour when project targets are achieved.
Full flexibility: work from home.
Personalized training tailored to your existing knowledge and experience.
Predictable service hours from Monday to Friday, between 8:00 a.m. and 6:30 p.m.
A small, highly personable team where you will be warmly welcomed from day one.