Transcom

Agent

• Proactively contact customers by phone
• Understand customers’ needs and expectations
• Present tailored, value-driven commercial solutions
• Build and develop positive, long-lasting customer relationships
• Contribute to sales targets and customer satisfaction
• Represent innovative energy solutions for a global leader in the energy sector

Outbound Agent – Portuguese Market

Customer Retention Specialist

• Gestionar la retención y fidelización de usuarios
• Ofrecer soluciones a medida que mejoren sus contratos actuales
• Atender, escuchar y asesorar a clientes
• Trabajar presencialmente una semana al mes en las oficinas de San Juan de Aznalfarache y el resto en teletrabajo
• Completar la formación del 05/10 al 09/10, de 15:00 a 21:00, e incorporarse a producción el 13/10

Teleoperador/a de retención de clientes

Customer Support

• Provide customer support for Sikom, a provider of heating control solutions
• Handle incoming customer phone calls and emails
• Provide technical support
• Answer invoice and billing questions
• Guide customers to products that best suit their needs
• Deliver excellent customer experiences through professional and solution-oriented service
• Identify customer needs and recommend relevant products or services through consultative sales
• Work collaboratively with experienced colleagues in a fast-paced environment

Norwegian-Speaking Customer Service Representative

Support Engineer

• Support clients’ customers with diabetes care devices
• Assist with technical issues, supply ordering, insurance questions, and general product support
• Engage with callers, actively listen, analyze, and isolate technical issues
• Research solutions across multiple applications
• Provide accurate, timely, step-by-step instructions while multitasking in systems
• Resolve conflicts and assist frustrated customers
• Handle high-volume inbound calls in a structured call-center environment
• Work onsite initially and transition to hybrid work from home based on performance
• Use an approved wired headset throughout the scheduled shift
• Maintain accuracy, timeliness, schedule adherence, and reliable attendance

Technical Support and Customer Service

Call Center Representative

• Support customers of a leading regional energy services provider in the telecommunications sector, working from home or at the Rostock office
• Advise existing and prospective customers by phone on DSL, fiber-optic and Internet TV services
• Sell suitable plans
• Proactively offer customers fiber-optic plans and the corresponding connection through targeted campaigns
• Handle administrative tasks to ensure smooth operations
• Work in the outbound calling area

Sales Customer Advisor / Call Center Agent – Telecommunications

• Act as the direct point of contact for an energy provider, assisting customers with questions about energy services
• Serve as the first point of contact for questions about supply, invoices, or advance payments
• Support customers in using the customer portal, including login issues and password resets
• Advise customers on energy services such as wallboxes, photovoltaic systems, and e-mobility
• Guide customers to relevant information on the website
• Use SAP IS-U and internal software to process customer inquiries accurately
• Handle daily calls and resolve customer requests related to energy in a straightforward manner

Outbound Agent – Portuguese Market

Teleoperador/a de retención de clientes

Norwegian-Speaking Customer Service Representative

Technical Support and Customer Service

Sales Customer Advisor / Call Center Agent – Telecommunications

Customer Service Advisor, Call Center Agent – Energy Provider