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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the energy sector, effectively assisting customers with inquiries related to energy services and utilizing SAP IS-U for accurate processing of requests. Proficient in German communication, ensuring a friendly and empathetic interaction with clients.
Highest-signal resume keywords
Customer Service ExperienceSAP IS-U ProficiencyEnergy Services KnowledgeFluent German CommunicationCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationFriendly Telephone Manner
Tools & Technologies
Customer PortalInternal Software
Industry Keywords
Energy ProviderInvoicesAdvance PaymentsWallboxesPhotovoltaic SystemsE-Mobility
About the role
Key responsibilities & impact- Act as the direct point of contact for an energy provider, assisting customers with questions about energy services
- Serve as the first point of contact for questions about supply, invoices, or advance payments
- Support customers in using the customer portal, including login issues and password resets
- Advise customers on energy services such as wallboxes, photovoltaic systems, and e-mobility
- Guide customers to relevant information on the website
- Use SAP IS-U and internal software to process customer inquiries accurately
- Handle daily calls and resolve customer requests related to energy in a straightforward manner
Requirements
What you’ll need- At least 1 year of experience in customer service, preferably in a call center
- Experience providing customer service for an electricity or energy provider is desirable but not required
- Available to start with us on September 28, 2026
- Flexible availability during service hours (Monday–Friday, 8:00 a.m.–4:30 p.m.)
- Excellent written and spoken German, along with a confident communication style
- Friendly and empathetic telephone manner
Benefits
Comp & perks- A permanent employment contract for long-term security
- Full flexibility: work from home
- Personalized onboarding lasting 3 to 5 days, tailored to your prior knowledge and experience
- Predictable service hours from Monday to Friday, between 8:00 a.m. and 4:30 p.m.
- A small, highly personal team where you will be warmly welcomed from day one