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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on handling inquiries, processing payments, and providing support in a call center environment. Proficient in managing customer interactions through various channels while maintaining a professional demeanor and effective communication.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceGerman Language SkillsStrong Communication SkillsEmpathy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingBilling Inquiry ManagementMeter Reading RecordingInbound Call HandlingEmail Inquiry Management
Soft Skills
Positive AttitudeStrong Customer-Service MindsetProfessional DemeanorTeam PlayerWillingness to Learn
Industry Keywords
Energy ProviderCustomer SupportHome-Office Environment
About the role
Key responsibilities & impact- Handle inbound inquiries from existing customers of a nationwide energy provider
- Process payment and billing inquiries
- Process monthly prepayments
- Record meter readings
- Provide customer support via inbound telephone calls
- Handle email inquiries in the back office
Requirements
What you’ll need- Positive attitude and a strong customer-service mindset
- Excellent empathy when dealing with people
- Professional demeanor and strong communication skills
- Willingness to take on challenges and learn new skills
- Customer service experience
- At least one year of professional call center experience
- Team player with a helpful attitude
- Ability to work independently in a home-office environment
- Willingness to work 40 hours per week
- German language skills required
Benefits
Comp & perks- Paid, practical intensive training and ongoing support during employment
- Above-average gross monthly salary paid over 14 salary payments per year
- Monthly performance bonus
- Internet allowance
- Additional welcome bonus
- Tax-free shopping voucher
- Fixed working hours, Monday to Friday, from 8:00 a.m. to 7:00 p.m.
- Weekends and German public holidays off
- Comprehensive health insurance
- Attractive benefits package
- All equipment required for the role
- Dedicated contact person available at all times
- 100% work-from-home model with the freedom to live anywhere in Greece