Customer Service Advisor

Transcom

. Support clients’ customers with diabetes care devices .

Posted 11/6/2026full-timeGreenville • South Carolina • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support skills with a focus on customer service for diabetes care devices, including effective communication and conflict resolution in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service SkillsConflict ResolutionStrong Computer KnowledgeCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingTyping Speed of 30 WpmMultitasking ApplicationsDiabetes Care Knowledge

Soft Skills

Active ListeningEmpathyAdaptabilityCommunication SkillsAbility to Thrive Under Pressure

Tools & Technologies

Wired HeadsetDSL InternetFiber InternetCable Internet

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Diabetes Care DevicesMedical BackgroundCall CenterTechnical Support Procedures

About the role

Key responsibilities & impact

Support clients’ customers with diabetes care devices
Address customer inquiries
Deliver standardized technical support
Resolve common device and application issues according to approved procedures
Take high-volume inbound calls
Research solutions across multiple applications
Provide step-by-step instructions accurately and promptly
Assist customers with purchasing or obtaining diabetes care devices
Resolve conflicts and support frustrated customers
Work onsite initially in Greenville, then transition to hybrid work from home based on performance
Wear an approved wired headset at a desk for the duration of the scheduled shift

Requirements

What you’ll need

At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Able to work onsite initially, and then move to a hybrid schedule, based on performance
Able to work a full-time work week, with overtime opportunities, as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs, including evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy
Highly adept at working with a high frequency of conflict situations and upset customers
Ability to work in an environment requiring prolonged sitting, reaching, verbal and electronic communication, typing, reading, multitasking, and concentration
Able to use hands to handle, control, or feel objects, tools, or controls
Previous call center experience, preferred
Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
Experience with diabetes, medical background, or exposure to medical terms, preferred
Secure, quiet, distraction-free home work environment during scheduled shifts
Private home office with a door
Hardwired DSL, Fiber, or Cable Internet via Ethernet
Minimum 20 Mbps download, 3 Mbps upload, and ping less than 100 ms

Benefits

Comp & perks

Monthly performance-based incentives, potential
Comfortable, climate-controlled office environment
Paid Vacation
Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
Career advancement
Transcom-provided equipment for the hybrid work phase