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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on advising clients in the telecommunications sector, particularly in DSL, fiber-optic, and Internet TV services. Proficient in MS Office applications and possesses excellent spoken and written German communication skills.
Highest-signal resume keywords
Customer Service ExperiencePersuasive CommunicationTechnical UnderstandingMS Office ProficiencyInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive AttitudePassion for Providing Advice
Industry Keywords
TelecommunicationsDSL ServicesFiber-Optic ServicesInternet TV ServicesOutbound Calling
About the role
Key responsibilities & impact- Support customers of a leading regional energy services provider in the telecommunications sector, working from home or at the Rostock office
- Advise existing and prospective customers by phone on DSL, fiber-optic and Internet TV services
- Sell suitable plans
- Proactively offer customers fiber-optic plans and the corresponding connection through targeted campaigns
- Handle administrative tasks to ensure smooth operations
- Work in the outbound calling area
Requirements
What you’ll need- At least 1 year of customer service experience in a call center environment
- Available to start on October 5, 2026
- Excellent spoken and written German skills, along with a persuasive communication style
- Strong interpersonal skills when dealing with customers and a passion for providing advice
- Technical understanding and confident use of MS Office applications
- Positive attitude toward challenges and willingness to develop professionally
- Availability to work flexibly within service hours (Monday–Friday, 7:00 a.m.–7:00 p.m.)
Benefits
Comp & perks- Complete flexibility: work exclusively from home or at the Rostock office, with all necessary equipment provided
- Monthly €30.00 net home-office allowance
- 24 days of paid vacation, increasing to up to 32 days based on length of service
- Paid breaks: a 5-minute screen break after each hour, included in the 8-hour working day
- Employer-sponsored savings benefits
- Discounted public transportation pass
- Exclusive corporate benefits