Technical Support and Customer Service

Transcom

. Support clients’ customers with diabetes care devices .

Posted 9/18/2026full-timeGreenville • South Carolina • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support skills with the ability to troubleshoot issues related to diabetes care devices while providing excellent customer service in a fast-paced call center environment. Proficient in multitasking and adhering to strict schedules while maintaining high accuracy and effective communication.

Highest-signal resume keywords

Technical Support ExperienceCall Center ExperienceExcellent English Communication SkillsAbility to MultitaskConflict Resolution Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingTyping Speed of 30 WPMDiabetes Care KnowledgeMedical Terminology Familiarity

Soft Skills

Active ListeningEmpathyConflict ResolutionAdaptabilityTime Management

Tools & Technologies

Call Center SoftwareWired HeadsetDSL InternetFiber InternetCable Internet

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Diabetes Care DevicesCustomer SupportInsurance QuestionsSupply OrderingHybrid Work Environment

About the role

Key responsibilities & impact

Support clients’ customers with diabetes care devices
Assist with technical issues, supply ordering, insurance questions, and general product support
Engage with callers, actively listen, analyze, and isolate technical issues
Research solutions across multiple applications
Provide accurate, timely, step-by-step instructions while multitasking in systems
Resolve conflicts and assist frustrated customers
Handle high-volume inbound calls in a structured call-center environment
Work onsite initially and transition to hybrid work from home based on performance
Use an approved wired headset throughout the scheduled shift
Maintain accuracy, timeliness, schedule adherence, and reliable attendance

Requirements

What you’ll need

At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Able to work onsite initially, and then move to a hybrid schedule, based on performance
Able to work a full-time work week, with overtime opportunities, as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts influenced by current business needs, including evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
Able to actively listen to customer needs and demonstrate empathy
Highly adept at working with a high frequency of conflict situations and upset customers
Ability to sit, reach, communicate, type, read, multitask, and concentrate for prolonged periods
Able to use hands to handle, control, or feel objects, tools, or controls
Previous call center experience, preferred
Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
Experience with diabetes, medical background, or exposure to medical terms, preferred
Secure, quiet, distraction-free private home office with a door during the hybrid phase
Hardwired DSL, Fiber, or Cable Internet via Ethernet during the hybrid phase
Minimum internet speed of 20 Mbps download, 3 Mbps upload, and ping less than 100 ms

Benefits

Comp & perks

Monthly performance-based incentives, potential
Comfortable, climate-controlled office environment
Paid Vacation
Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including medical, dental, vision
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
Career advancement
Transcom-provided equipment for the hybrid phase