Account Manager

Transfr

. Own the end-to-end renewal process for a portfolio of approximately 250 partners .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end renewal process, driving retention, and utilizing customer health data to enhance partner relationships. Proficient in Salesforce for maintaining accurate records and delivering forecasts while ensuring efficient renewal workflows.

Highest-signal resume keywords

Account ManagementRenewal Process OwnershipSalesforce ProficiencyCustomer Success ExperienceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal TargetsAutomated Email SequencingForecastingData AnalysisPortfolio Management

Soft Skills

Organizational SkillsPrioritizationAttention to DetailWritten CommunicationVerbal Communication

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

Customer RetentionChurn MinimizationPartner RelationshipsEducation SectorWorkforce Development

About the role

Key responsibilities & impact

Own the end-to-end renewal process for a portfolio of approximately 250 partners
Drive renewals and retention while minimizing churn
Use customer health data and engagement insights to prioritize outreach
Manage and refine automated renewal email cadences
Provide timely, personalized follow-up to secure signed agreements
Identify upsells and multi-year renewal opportunities
Collaborate with Customer Success and internal teams to resolve renewal challenges and mitigate risks
Maintain Salesforce records for renewal activity, quotes, and customer communications
Deliver accurate forecasts
Refine renewal workflows and outreach strategies to improve efficiency and consistency
Support recurring revenue growth and strengthen partner relationships

Requirements

What you’ll need

2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio
Proven track record of meeting or exceeding renewal targets
Strong organizational, prioritization, and analytical skills
Excellent written and verbal communication skills
Proficiency with Salesforce or a similar CRM platform
Strong attention to detail and ability to manage multiple accounts and deadlines
Experience with automated email sequencing or scaled customer success programs (nice to have)
Experience working with education, workforce development, or public-sector customers (nice to have)
Must be authorized to work in the United States without restriction

Benefits

Comp & perks

Medical, dental, and vision insurance
Annual professional development budget for each employee
401(k) savings plan
Life, AD&D, and disability insurance coverage
Company-provided laptop and other necessary equipment
Paid time off (PTO) to support work-life balance
Paid company holidays
Company-paid parental leave
Flexible work arrangements in a remote-first environment with employees across the U.S.
Variable compensation
Equity program