Transfr

Account Manager

• Own the end-to-end renewal process for a portfolio of approximately 250 partners
• Drive renewals and retention while minimizing churn
• Use customer health data and engagement insights to prioritize outreach
• Manage and refine automated renewal email cadences
• Provide timely, personalized follow-up to secure signed agreements
• Identify upsells and multi-year renewal opportunities
• Collaborate with Customer Success and internal teams to resolve renewal challenges and mitigate risks
• Maintain Salesforce records for renewal activity, quotes, and customer communications
• Deliver accurate forecasts
• Refine renewal workflows and outreach strategies to improve efficiency and consistency
• Support recurring revenue growth and strengthen partner relationships

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Account Manager