Field Service Engineer – III

TransMedics, Inc.

. Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing and troubleshooting complex electromechanical systems while maintaining compliance with quality and regulatory standards. Strong ability to manage field service activities independently and drive customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Electromechanical System TroubleshootingField Service ManagementPreventive MaintenanceCustomer Service ExcellenceTechnical Training and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Electromechanical Equipment RepairAnalytical Problem-SolvingService Report DocumentationSystem Assembly and DisassemblyTechnical Troubleshooting Support

Soft Skills

Strong Verbal CommunicationInterpersonal SkillsCustomer-Service Orientation

Tools & Technologies

Service ToolsTest EquipmentCompany Databases

Certifications & Qualifications

Valid Driver's LicenseValid Passport

Industry Keywords

Field Service EngineerQuality StandardsRegulatory RequirementsHospital Customer RelationshipsTravel Requirements

About the role

Key responsibilities & impact

Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
Independently manage field service activities within an assigned geographic region
Perform scheduled preventive maintenance and other required service activities in accordance with quality and regulatory standards
Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
Respond to equipment issues and customer service needs while prioritizing multiple service activities
Provide remote and phone-based technical troubleshooting support
Serve as a technical resource for other Field Service Engineers through troubleshooting support, technical guidance, training, and mentoring
Complete service reports, documentation, and required records
Enter service activities and information into company databases and systems
Maintain service tools, test equipment, and other field-service equipment
Develop and maintain professional relationships with hospital customers and stakeholders
Drive customer satisfaction through responsive communication and service excellence
Collaborate with Quality, Engineering, Operations, and other cross-functional partners
Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
Travel frequently within the assigned region, with occasional domestic and international travel
Work independently in hospital, clinical, customer, and company environments

Requirements

What you’ll need

Bachelor's degree with a minimum of 3 years of experience as a Field Service Engineer; OR Associate's/Technical degree with a minimum of 5 years of experience as a Field Service Engineer; OR high school diploma or equivalent with a minimum of 7 years of experience as a Field Service Engineer
Demonstrated experience servicing, repairing, maintaining, and troubleshooting complex electromechanical equipment
Demonstrated ability to assemble and disassemble highly complex electromechanical systems
Strong analytical, diagnostic, problem-solving, and troubleshooting skills
Demonstrated ability to work independently in a field-based environment with limited day-to-day supervision
Ability to independently prioritize multiple service activities, customer needs, preventive maintenance requirements, and urgent equipment issues
Strong verbal and written communication skills
Strong interpersonal and customer-service skills
Must possess a valid driver's license and valid passport
Must be able and willing to meet the travel and physical requirements of the position
Must be able and willing to travel up to 80% of the time
Must be available to support business needs outside normal working hours, including occasional nights and weekends
Must be able to lift and transport equipment weighing up to 50 pounds
Ability to speak a foreign language is a plus
Remote, field-based position supporting an assigned geographic service region in the USA

Benefits

Comp & perks

Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
Dental
Vision
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Short Term Disability
Long Term Disability
401K Plan
Pet insurance
Employee Stock Purchase Plan