TransMedics, Inc.

Field Engineer

• Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
• Independently manage field service activities within an assigned geographic region
• Perform scheduled preventive maintenance and other required service activities in accordance with quality and regulatory standards
• Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
• Respond to equipment issues and customer service needs while prioritizing multiple service activities
• Provide remote and phone-based technical troubleshooting support
• Serve as a technical resource for other Field Service Engineers through troubleshooting support, technical guidance, training, and mentoring
• Complete service reports, documentation, and required records
• Enter service activities and information into company databases and systems
• Maintain service tools, test equipment, and other field-service equipment
• Develop and maintain professional relationships with hospital customers and stakeholders
• Drive customer satisfaction through responsive communication and service excellence
• Collaborate with Quality, Engineering, Operations, and other cross-functional partners
• Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
• Travel frequently within the assigned region, with occasional domestic and international travel
• Work independently in hospital, clinical, customer, and company environments

Field Service Engineer – III

• Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
• Independently manage field service activities within an assigned geographic region
• Perform scheduled preventive maintenance and required service activities according to procedures, quality requirements, and regulatory standards
• Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
• Respond to equipment issues and customer service needs while prioritizing multiple service activities
• Provide remote and phone-based technical troubleshooting support
• Serve as a technical resource for other Field Service Engineers through troubleshooting support, guidance, knowledge sharing, training, and mentoring
• Complete service reports, documentation, and required records
• Enter service activities and information into company databases and systems
• Maintain service tools, test equipment, and other field service equipment
• Develop professional relationships with hospital customers and internal and external stakeholders
• Drive customer satisfaction through responsive communication, technical expertise, professionalism, and service excellence
• Collaborate with Quality, Engineering, Operations, and other cross-functional partners
• Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
• Perform other assigned TransMedics tasks and duties