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Issuing Operations
TransNetwork LLC. Contribuir al equipo de Operaciones de Tarjetas y a sus operaciones, incluyendo emisión de tarjetas, procesos de intercambio, contracargos y procesamiento de depósitos de comercios.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in card operations, including card issuance, interchange processes, chargebacks, and merchant deposit processing, while effectively managing transaction disputes and ensuring compliance with SLAs. Proven ability to lead project delivery, support process improvements, and maintain strong relationships with stakeholders and third-party providers.
Highest-signal resume keywords
Card OperationsTransaction Dispute ManagementProject DeliveryProcess ImprovementSLA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Card IssuanceInterchange ProcessesChargebacksMerchant Deposit ProcessingSettlementsDisbursementsReconciliationsDispute AnalysisDocumentation ValidationBasic Reporting
Soft Skills
CommunicationRelationship ManagementAnalytical SkillsProblem-SolvingStakeholder Engagement
Tools & Technologies
Internal SystemsCard-Brand Platforms
Industry Keywords
Dispute ManagementSLA MonitoringProject DocumentationThird-Party RelationshipsB2B Client Management
About the role
Key responsibilities & impact- Contribuir al equipo de Operaciones de Tarjetas y a sus operaciones, incluyendo emisión de tarjetas, procesos de intercambio, contracargos y procesamiento de depósitos de comercios.
- Ejecutar liquidaciones, dispersiones, conciliaciones y actividades relacionadas con el flujo de emisión de clientes.
- Contribuir en la evaluación, gestión y mitigación de la exposición de portafolio de programas de tarjetas y programas bancarios.
- Recibir, analizar y gestionar disputas de transacciones nacionales e internacionales, con México como mercado principal.
- Validar documentación de soporte para la resolución de casos.
- Registrar y dar seguimiento a disputas en sistemas internos y plataformas de las marcas.
- Comunicarse con Soporte, Account Management, Producto, procesadores, marcas, Grupo Merlos y clientes B2B para recopilar información relevante.
- Monitorear tiempos de respuesta y cumplimiento de SLA establecidos por marcas y reguladores.
- Elaborar reportes básicos sobre volumen, estatus y resultados de disputas.
- Apoyar la implementación de mejoras en procesos de gestión de disputas.
- Asegurar la entrega de proyectos en tiempo, alcance y presupuesto definidos.
- Desarrollar alcances y objetivos de proyectos de mejora, involucrando a las partes interesadas y garantizando viabilidad técnica.
- Reportar y escalar a la dirección cuando sea necesario.
- Establecer y mantener relaciones con terceros y proveedores.
- Crear y mantener documentación integral de proyectos.
Requirements
What you’ll need- Experience or capability in card operations, including card issuance, interchange processes, chargebacks, merchant deposit processing, settlements, disbursements, and reconciliations
- Ability to receive, analyze, and manage domestic and international transaction disputes
- Ability to validate supporting documentation for case resolution
- Ability to register and track disputes in internal systems and card-brand platforms
- Ability to communicate with internal teams, external providers, and B2B clients to gather relevant information
- Ability to monitor response times and comply with SLAs established by card brands and regulators
- Basic reporting skills for dispute volumes, statuses, and results
- Ability to support process improvements in dispute management
- Ability to ensure projects are delivered on time, within scope, and within budget
- Ability to define project scopes and objectives, involve stakeholders, and ensure technical feasibility
- Ability to report and escalate to management when necessary
- Ability to establish and maintain relationships with third parties and providers
- Ability to create and maintain comprehensive project documentation
Benefits
Comp & perks- Equal opportunity employer
- Commitment to diversity and an inclusive environment for all employees