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Business Services Agent I
Transpocred – Cooperativa Ailos. Provide in-person service to members regarding credit operations, returned checks, bill payments, outstanding balances, and collection of overdue payments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit operations, member service, and financial product offerings while maintaining accurate records and compliance with procedures. Proficient in cash analysis, bill discounting, and account management to support member needs effectively.
Highest-signal resume keywords
Credit OperationsCash AnalysisAnbima CertificationCredit RecoveryFinancial Product Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bill DiscountingLiquidity AssessmentAccount MaintenanceTransaction ProcessingDocument Management
Soft Skills
NegotiationCustomer ServiceTeam Collaboration
Tools & Technologies
Ailos SystemSelf-Service Terminals
Certifications & Qualifications
Anbima CertificationCPAC-Pro RC-Pro I
Industry Keywords
Credit RecoveryCollectionsFinancial SolutionsMember OnboardingBill Payments
About the role
Key responsibilities & impact- Provide in-person service to members regarding credit operations, returned checks, bill payments, outstanding balances, and collection of overdue payments
- Perform cash analysis, bill discounting, member registration, liquidity assessments, and document updates required for credit approval
- Assist members with account maintenance and transactions, offer products and services, and conduct negotiations
- Process member onboarding and offboarding while keeping registrations and records up to date
- Prospect for and offer products and services by calling prospective members and existing members
- Monitor checking-account activity, offer financial solutions, return checks, or restrict transactions when necessary
- Advise members on processes and procedures
- Monitor the operation of self-service terminals
- Organize, maintain, and update documents for the Service Unit
- Provide support for activities related to the Relationship and Business Consultant
- Participate in armored-car pickups, request cash amounts, and cancel collections when necessary
- Participate in training sessions and team monitoring
- Perform other activities related to the position and responsibilities common to the Ailos System and its Service Units
Requirements
What you’ll need- Currently pursuing or holding a bachelor’s degree in Business Administration, Accounting, Economics, or a related field
- Active Anbima certification (CPA, C-Pro R, or C-Pro I)
- Interest in administrative activities
- Preferred: experience in credit recovery and collections
- Preferred: experience selling financial products
Benefits
Comp & perks- Meal/Food Allowance: BRL 2,100.00
- National Health Insurance: For employees and dependents
- National Dental Insurance: For employees and dependents
- Life Insurance: Includes coverage for dependents
- Transportation Allowance
- Day Off: One paid day off during the employee’s birthday month
- Extended Maternity/Paternity Leave + Gifts for New Parents and Babies
- Private Pension Plan
- PPR – Profit-Sharing Program
- Education Assistance
- Childcare/Nanny Assistance
- Annual Flu Vaccination Campaign
- GoGood