Strategic Account Manager

Transportation Insight

. Lead the Client Experience and Delivery of Service between Transportation Insight and assigned clients .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and strategic direction within the transportation industry, leveraging strong analytical skills to optimize supply chain solutions and drive financial performance.

Highest-signal resume keywords

Client Relationship ManagementTransportation Industry ExperienceFinancial P&L ManagementAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain OptimizationFreight ManagementCost Improvement AnalysisMode OptimizationNetwork RedesignM&A SupportCarrier VettingInvoicingTransit Time AnalysisCoverage-Deficient Freight Solutions

Soft Skills

LeadershipCollaborationCoachingSelf-MotivatedPresentation Skills

Certifications & Qualifications

Bachelor’s Degree in Business Administration

Industry Keywords

Client ExperienceVoice of the CustomerCommercial AgreementsCross-Functional CollaborationStrategic ObjectivesClient Services SupportDomestic TravelClient Progress CommunicationsIssue RemediationTransportation Rate Support

About the role

Key responsibilities & impact

Lead the Client Experience and Delivery of Service between Transportation Insight and assigned clients
Serve as the Internal Voice of the Customer and ensure clients’ business needs are met within commercial agreements
Manage and maintain the financial results of the client P&L
Lead communication and collaboration with cross-functional business partners to achieve strategic objectives and milestones
Manage client relationship strategy across the assigned book of business
Identify upsell opportunities outside current commercial agreement scope and lead internal positioning strategy
Identify freight and supply chain optimization opportunities, including consolidation, mode optimization, network redesign, continuous improvement, and M&A support
Act as subject matter expert on TI service offerings and provide supply chain insight and thought leadership
Collaborate with, lead, and coach tactically focused support staff
Own client progress communications, reports, internal meetings, and business alignment meetings
Provide strategic direction to assigned client services support staff
Delegate and oversee tactical responsibilities such as carrier vetting, issue remediation, and invoicing
Provide transportation rate support for domestic US/Canada bids
Assist with transit time and mode comparison analyses
Recommend solutions for coverage-deficient freight lanes
Perform trending and root cause analysis and develop cost and efficiency improvement recommendations

Requirements

What you’ll need

Bachelor’s Degree in Business Administration or similar field
5 years of large client experience
5 years minimum experience with the Transportation Industry
Up to 40% domestic travel for client site visits
Proven experience building client relationships
Ability to partner with and communicate effectively at all levels of the client, including VP/C-suite
Ability to effectively plan and possess strong analytical skills
Excellent written, oral, and presentation skills
Eagerly accept new challenges
Self-managed and motivated

Benefits

Comp & perks

Competitive compensation package plus eligibility for associate bonus plan
Paid and floating holidays
Paid health days
Paid time off (PTO)
Paid parental leave
Medical, Dental, Vision, and Pet insurance
401(k) with Company Matching
Basic and Supplemental Life Insurance
Short-term and Long-term Disability
Mental health aid through the Employee Assistance Program (EAP)
Learning opportunities through Employee Resource Groups
Employee Referral Program