Transportation Insight

Account Manager

• Lead the Client Experience and Delivery of Service between Transportation Insight and assigned clients
• Serve as the Internal Voice of the Customer and ensure clients’ business needs are met within commercial agreements
• Manage and maintain the financial results of the client P&L
• Lead communication and collaboration with cross-functional business partners to achieve strategic objectives and milestones
• Manage client relationship strategy across the assigned book of business
• Identify upsell opportunities outside current commercial agreement scope and lead internal positioning strategy
• Identify freight and supply chain optimization opportunities, including consolidation, mode optimization, network redesign, continuous improvement, and M&A support
• Act as subject matter expert on TI service offerings and provide supply chain insight and thought leadership
• Collaborate with, lead, and coach tactically focused support staff
• Own client progress communications, reports, internal meetings, and business alignment meetings
• Provide strategic direction to assigned client services support staff
• Delegate and oversee tactical responsibilities such as carrier vetting, issue remediation, and invoicing
• Provide transportation rate support for domestic US/Canada bids
• Assist with transit time and mode comparison analyses
• Recommend solutions for coverage-deficient freight lanes
• Perform trending and root cause analysis and develop cost and efficiency improvement recommendations

Strategic Account Manager

Full-stack Engineer

• Provide engineering and architectural oversight of brokerage applications
• Accelerate development of innovative transportation industry products
• Conduct system design activities and review application module specifications, classes, objects, methods, and other software components
• Ensure architectural solutions meet technical and functional requirements
• Mentor development teams in developing, deploying, and maintaining mission-critical enterprise architecture
• Ensure code quality and proper use of patterns and best practices
• Review and break down feature request epics to determine level of effort and sub-tasks
• Participate in recruiting new team members
• Perform other duties as assigned

Strategic Account Manager

Senior Software Architect