Consumer Operations Support Specialist

TransUnion

. Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments .

Posted 9/30/2026full-timeBurlington • CanadaMid-LevelSenior💰 CA$55,000 - CA$69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of customer onboarding, implementation, and operational support processes, with strong analytical and problem-solving skills to enhance customer experience and drive process improvements. Proven ability to manage multiple priorities and lead stakeholder communications effectively.

Highest-signal resume keywords

Customer Onboarding ManagementOperational Support ProcessesStakeholder ManagementData AnalysisQuality Assurance Reviews

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementation ProcessesOperational SupportData AnalysisQuality AssuranceProcess ImprovementSLA ManagementProject ManagementMicrosoft Office ApplicationsSalesforce

Soft Skills

Analytical SkillsProblem-SolvingDecision-MakingOrganizational SkillsCommunication Skills

Industry Keywords

Financial ServicesBankingCustomer ServiceOperationsProcess Documentation

About the role

Key responsibilities & impact

Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments
Serve as a primary point of contact for internal and external stakeholders, leading stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes
Review, prioritize, and manage ticket queues, project queues, and customer requests while meeting SLAs, quality standards, and business objectives
Handle complex customer inquiries, escalations, and non-standard requests; identify risks, recommend solutions, and drive issues to resolution
Coordinate and execute ad hoc projects and business initiatives with Sales, Project Management, Compliance, Billing, Technology, and Account Management teams
Perform QA reviews of member codes, onboarding activities, and operational transactions
Conduct process, system, and operational training for new hires and team members; maintain process documentation, training materials, and standard operating procedures
Provide leadership and operational support in the manager’s absence, including workload management, queue oversight, escalation handling, stakeholder communication, and business continuity
Identify, recommend, and implement process enhancements to improve efficiency, reduce manual effort, and enhance customer experience
Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and operational support

Requirements

What you’ll need

4-6 years of experience in a customer service and/or operations environment
Financial Services or Banking industry experience, preferred
Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce
Experience in analyzing data, data research, and handling unique and complex customer situations
Experience achieving SLA requirements with respect to 100% quality and production
Advanced knowledge of customer onboarding, implementation, and operational support processes
Experience performing quality reviews and identifying process improvement opportunities
Experience managing multiple priorities, projects, and competing deadlines
Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues
Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail
Strong stakeholder management and communication skills with the ability to lead discussions and meetings
Ability to work independently with minimal supervision while exercising sound judgment
Ability to influence and collaborate effectively across multiple teams and organizational levels
French fluency, an asset

Benefits

Comp & perks

Hybrid work arrangement with in-person work at an assigned TU office location for a minimum of two days a week
Work/life flexibility
Professional development resources and support
Accommodation for applicants with disabilities in accordance with applicable laws