FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Consumer Services Administrator
TransUnion. Manage incoming requests and emails from Debt Counsellors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a process-driven approach to managing Debt Counselling requests while maintaining accuracy and compliance with regulatory standards. Proficient in using Salesforce for communication and feedback, with a focus on meeting performance targets and managing multiple priorities effectively.
Highest-signal resume keywords
Debt Counselling ManagementSalesforce CommunicationCustomer Service SkillsAttention to DetailRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ProcessingConsumer Information ManagementForm 17 UpdatesDebt Review Status CodesPayment Profile Management
Soft Skills
Strong Written CommunicationOrganizational SkillsIndependent Decision-MakingInitiativeCustomer-Focused Mindset
Tools & Technologies
Salesforce
Certifications & Qualifications
Matric (Grade 12) or Equivalent
Industry Keywords
Debt CounsellingCompliance StandardsPerformance TargetsService Level Agreements (SLAs)Clear Credit Record
About the role
Key responsibilities & impact- Manage incoming requests and emails from Debt Counsellors
- Process Debt Counselling requests and accurately update consumer data across relevant systems
- Update Debt Counselling instructions, including Form 17 and Debt Review status codes
- Manage clearance certificate requests, including payment profiles, defaults and status codes
- Provide timely feedback to Debt Counsellors through Salesforce
- Work toward individual performance targets supporting departmental SLAs, including schedule adherence, quality and productivity
- Maintain accuracy and quality when processing requests and consumer information
- Follow company and departmental policies, procedures, regulatory requirements and compliance standards
- Support additional administrative and operational responsibilities as required
Requirements
What you’ll need- Matric (Grade 12) or equivalent
- At least 1 year of experience in an administrative or customer service environment
- Strong customer service skills
- Process-driven approach with strong attention to detail
- Ability to work independently, use initiative and make appropriate decisions within established processes
- Ability to work accurately with electronic systems and consumer information
- Ability to communicate and provide feedback through Salesforce
- Strong written communication skills
- Customer-focused and service-oriented mindset
- Confidence in asking questions and seeking clarification when requirements or instructions are unclear
- Good organisation and follow-through when managing multiple requests and priorities
- Must work from a fibre-ready home environment
- Minimum 100/100 Mbps fibre line installed or upgraded by day one of employment
- Working outside of South Africa is not permitted
- Certain roles require a clear credit record
Benefits
Comp & perks- Remote position with permanent work-from-home flexibility
- Occasional in-person attendance at work-related events may be required at management's discretion
- Wellbeing support for you and your family
- Competitive rewards
- Comprehensive benefits
- Meaningful career development
- Access to global exposure
- Accredited learning
- Fibre-ready home environment requirement supporting confidential and comfortable day-to-day work