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Credentialing Representative
TransUnion. Manage complex credentialing and recredentialing cases for applicants in the United States and international markets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex credentialing and recredentialing cases while ensuring compliance with federal, state, and international regulatory requirements. Proficient in conducting due diligence examinations and mentoring team members to enhance process knowledge and best practices.
Highest-signal resume keywords
Credentialing ManagementDue Diligence ExaminationsRegulatory ComplianceClient Escalation HandlingMentoring and Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credentialing PoliciesBusiness Legitimacy AssessmentRegulatory Record ReviewOnline Research SkillsDocumentation and Reporting
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingTrustworthinessRespectful Communication
Tools & Technologies
Third-Party Investigative ToolsBusiness Verification Tools
Industry Keywords
Federal Regulatory RequirementsState Regulatory RequirementsInternational CredentialingBusiness Legitimacy ReviewsProcess Improvement Initiatives
About the role
Key responsibilities & impact- Manage complex credentialing and recredentialing cases for applicants in the United States and international markets
- Authenticate end users and confirm permissible purpose and authorized use of TransUnion products and services
- Evaluate intended use of requested products and services, including complex packages and requests involving geographic areas outside the United States
- Conduct due diligence examinations and investigations using approved third-party tools, online resources, and other research methods
- Assess applicant business legitimacy against federal, state, city, municipal, and applicable international regulatory requirements
- Respond to escalated client inquiries through verbal and written communication
- Serve as a subject matter expert on credentialing matters and guide team members and business partners
- Mentor, coach, and support team members by sharing process knowledge and best practices
- Identify recurring process or communication concerns and recommend improvements
- Partner with Sales, business units, potential customers, and other impacted groups to resolve issues and support effective credentialing decisions
- Report to the Consumer Operations Support Lead
Requirements
What you’ll need- At least 3 years of experience working directly with clients, handling escalations, and managing credentialing or recredentialing requirements
- Experience conducting due diligence examinations or investigations involving complex business cases and applicants from multiple geographic regions
- Knowledge of federal, state, city, municipal, and international regulatory requirements used to verify and authenticate applicant businesses
- Experience assessing permissible purpose, authorized use, business legitimacy, and compliance with established credentialing policies
- Ability to apply credentialing policies consistently and recommend policy or process amendments based on practical experience and identified business needs
- Experience using third-party investigative, business-verification, or due diligence tools
- Strong online research skills and ability to identify reliable supplemental sources
- Ability to review and interpret business documentation, regulatory records, transactional information, and credentialing requirements
- Ability to document findings clearly, maintain accurate records, and make informed recommendations on complex credentialing cases
- Must be authorized to work in the United States full-time without employer support or sponsorship now or in the future
- Adherence to company policies, sound judgment, trustworthiness, safe working practices, respectful communication, and safeguarding confidential information are essential
- Preferred: experience serving as a subject matter expert or providing day-to-day guidance in a manager’s absence
- Preferred: experience mentoring, coaching, or training team members
- Preferred: exposure to international credentialing, due diligence, regulatory verification, or business legitimacy reviews
- Preferred: experience participating in projects, process-improvement initiatives, or developing training materials
Benefits
Comp & perks- Day-one medical, dental, and vision coverage
- Supplemental health plan options
- HSA and FSA accounts
- Company-paid basic life and AD&D insurance
- Optional voluntary life and AD&D insurance
- Short- and long-term disability coverage
- Optional legal plan
- Pet insurance
- Travel accident coverage
- Adoption assistance
- Fertility planning coverage
- Caregiver support
- Dependent Care FSA with possibility of employer match
- Complimentary Care@Work membership
- Up to 12 weeks of paid parental leave with gradual return eligibility
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Financial wellness resources
- Career coaching
- Optional long-term care insurance
- Tuition reimbursement
- Flexible time off for exempt employees or paid time off for nonexempt employees
- Up to 12 paid holidays per year
- Commuter benefits
- Employee discounts
- Charitable gift matching
- Paid volunteer time off
- Corporate volunteer events
- 24/7 professional therapy, coaching, and emotional well-being programs
- Guided meditation and physical, mental, social, and financial wellness resources
- Annual bonus plan eligibility for regular, fulltime non-sales positions
- Long-term incentives and other payments may apply to certain positions