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Customer Engagement Consultant
TransUnion. Partner with strategic and high-value customers to understand business needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating business and technical requirements into effective solutions while collaborating with cross-functional teams. Strong ability to manage multiple priorities in a fast-paced environment, ensuring customer satisfaction and adherence to company policies.
Highest-signal resume keywords
Bachelor’s DegreeFinancial Services ExperienceData ManagementETL ConceptsCustomer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data CaptureData ProcessingBusiness Requirement TranslationTechnical Requirement UnderstandingProblem-SolvingDecision-MakingOrganizational SkillsAttention to Detail
Soft Skills
Effective CommunicationInterpersonal SkillsCollaborationIndependenceAdaptability
Industry Keywords
Customer EngagementConfidential Information SafeguardingRevenue GenerationCross-Functional Collaboration
Tech Stack
Tools & technologiesETL
About the role
Key responsibilities & impact- Partner with strategic and high-value customers to understand business needs
- Support successful delivery of prescreen, analysis, and portfolio review solutions
- Collaborate cross-functionally with Sales and internal partners
- Translate customer requirements into effective solutions
- Support key revenue-generating products and customers
- Perform responsibilities virtually and in person at an assigned TransUnion office at least two days per week
- Report directly to a Senior Manager within the Customer Engagement division
- Safeguard business operations, confidential and proprietary information, and the company’s reputation
- Adhere to company policies, exercise sound judgment and trustworthiness, work safely, and communicate respectfully
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant work experience
- Preferably experience within the financial services industry
- Experience translating business, technical, and functional requirements
- Experience collaborating with technical teams to support customer and business needs
- Experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast-paced environment
- Familiarity with data capture, data management, or related data-processing activities
- Strong customer-facing experience
- Ability to communicate effectively with technical and nontechnical audiences
- Excellent communication and interpersonal skills
- Experience working with internal and external customers and technical partners
- Strong problem-solving and decision-making skills
- Ability to work independently and manage competing priorities in a fast-paced, frequently changing environment
- Experience working with data
- Strong organizational skills and attention to detail
- Working knowledge of ETL (Extract, Transform, and Load) concepts and processes
- Experience capturing, reviewing, organizing, and working with data
- Ability to understand technical requirements and translate them into clear, actionable information
- Applicants must be authorized to work full-time in the United States without employer support or sponsorship now or in the future
Benefits
Comp & perks- Day-one medical, dental, and vision coverage
- Supplemental health plan options
- Spousal, domestic partner, and eligible dependent coverage on select plans
- Tax-advantaged HSA and FSA accounts
- Company-paid basic life and AD&D insurance
- Optional voluntary life and AD&D insurance
- Short- and long-term disability coverage
- Legal plan
- Pet insurance
- Travel accident coverage
- Adoption assistance
- Fertility planning coverage
- Caregiver support
- Dependent Care FSA with possibility of employer match
- Complimentary Care@Work membership
- Up to 12 weeks of paid parental leave with gradual return eligibility
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Financial wellness resources
- Career coaching
- Optional long-term care insurance
- Tuition reimbursement
- Flexible time off for exempt employees or paid time off for nonexempt employees
- Up to 12 paid holidays per year
- Commuter benefits
- Employee discounts
- Charitable gift matching
- Paid volunteer time off
- Corporate volunteer events
- 24/7 support including professional therapy, coaching, emotional well-being programs, guided meditation, and physical, mental, social, and financial wellness resources
- Annual bonus plan eligibility may apply to regular, fulltime non-sales positions
- Certain positions may be eligible for long-term incentives and other payments