Customer Engagement Consultant – Fraud Solutions

TransUnion

. Build customer confidence through timely, reliable communication, effective project management, and consistent follow-through .

Posted 10/19/2026full-timeUnited StatesMid-LevelSenior💰 $72,300 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and customer success, with a strong focus on building relationships and delivering data-informed solutions. Proficient in managing operational and technical customer issues while ensuring effective communication across teams and stakeholders.

Highest-signal resume keywords

Project ManagementCustomer SuccessFraud ManagementData-Driven SolutionsTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementFraud ManagementOperational SupportCustomer Issue ResolutionService-Level Performance MonitoringReportingTicket DocumentationData AnalysisConsultingImplementation Management

Soft Skills

Customer-Service OrientationRelationship-BuildingEffective CommunicationCollaborationDecision-Making

Tools & Technologies

Project-Management ToolsCustomer-Support ToolsTicketing SystemsReporting ToolsCollaboration Tools

Industry Keywords

Customer InitiativesStakeholder ManagementOperational IssuesService StatisticsCross-Functional TeamsOn-Call SupportRemote CollaborationTime Zone ManagementBusiness DegreeTechnical Solutions

About the role

Key responsibilities & impact

Build customer confidence through timely, reliable communication, effective project management, and consistent follow-through
Lead customer initiatives throughout the project lifecycle, coordinating activities, stakeholders, and deliverables
Serve as first-line support for day-to-day operational and technical questions from standard support customers
Respond to customer tickets within established departmental SLA requirements
Monitor service statistics and prepare detailed reports
Track customer issues accurately through complete resolution
Provide operational support for issues involving fraud and identity platforms, products, and solutions
Partner with internal teams to resolve customer issues
Consult with customers to identify opportunities and challenges
Develop practical, efficient, and data-informed solutions aligned with customer objectives
Identify customer needs beyond direct project work and communicate relevant opportunities and insights to Sales
Represent the voice of the customer to inform the sales process, product roadmap, and future solution and feature innovation
Build relationships with local and remote cross-functional team members, sponsors, stakeholders, and executives
Own assigned work and deliver high-quality results and recommendations in a fast-paced environment
Collaborate with globally distributed teams and customers
Participate in on-call support for critical customer incidents

Requirements

What you’ll need

Bachelor’s degree in business, finance, computer science, or a related field, or equivalent relevant education and experience
At least three years of experience in consulting, project management, implementation management, fraud management, customer success, or a related discipline
Demonstrated ability to identify customer opportunities and challenges and translate findings into practical, data-driven solutions
Strong customer-service orientation and relationship-building skills
Ability to communicate complex ideas clearly in English, verbally and in writing, across organizational levels
Ability to manage multiple priorities and collaborate effectively with remote teams
Ability to make decisions within established policies and business plans
Ability to accommodate meetings across time zones
Ability to participate in an on-call rotation
Ability to travel overnight when needed
Experience supporting technology platforms, products, or solutions
Experience managing operational or technical customer issues through resolution
Ability to monitor service-level performance, interpret service statistics, prepare detailed reports, and maintain accurate issue and ticket documentation
Proficiency using standard project-management, customer-support, ticketing, reporting, and collaboration tools
Willingness to work flexible hours for on-call and critical customer incidents
Must be available to work Pacific Time (PT) hours
Must be authorized to work in the United States full-time without current or future employer sponsorship

Benefits

Comp & perks

Day-one medical, dental, and vision coverage
Supplemental health plan options
Spousal, domestic partner, and eligible dependent coverage on select plans
Tax-advantaged HSA and FSA accounts
Company-paid basic life and AD&D insurance
Optional voluntary life and AD&D insurance
Short- and long-term disability
Optional legal plan, pet insurance, and travel accident coverage
Adoption assistance and fertility planning coverage
Caregiver support
Dependent Care FSA with possibility of employer match
Complimentary Care@Work membership
Up to 12 weeks of paid parental leave with gradual return eligibility
401(k) with employer match
Employee Stock Purchase Plan (ESPP)
Financial wellness resources
Career coaching
Optional long-term care insurance
Tuition reimbursement
Flexible time off for exempt employees or paid time off for nonexempt employees
Up to 12 paid holidays per year
Commuter benefits
Employee discounts
Charitable gift matching
Paid volunteer time off
Corporate volunteer events
24/7 professional therapy, coaching, and emotional well-being support
Guided meditation and physical, mental, social, and financial wellness resources
Annual bonus plan eligibility for regular, full-time non-sales positions
Possible long-term incentives and other payments for certain positions