Customer Service Incident Coordinator, Croatian Speaking

TransUnion

. Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents .

Posted 10/6/2026full-timeRemote • Ireland, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Croatian and English, providing high-quality customer support in cases of fraud, identity theft, and data breaches. Proficient in managing customer expectations and maintaining accurate case documentation while utilizing Microsoft Office applications.

Highest-signal resume keywords

Fluency In Croatian And EnglishCustomer Service ExperienceStrong Communication SkillsOrganisational SkillsProficiency In Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementIncident AssessmentDocumentation ManagementCustomer SupportInformation Review

Soft Skills

Interpersonal SkillsEmpathyAttention To DetailDecision-MakingMulti-Tasking

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelCustomer Relationship Management Platforms

Industry Keywords

FraudData BreachIdentity TheftCustomer Expectations ManagementRemediation Requirements

About the role

Key responsibilities & impact

Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents
Review and analyse case information to assess incident nature and severity and determine appropriate next steps
Provide professional, empathetic, and high-quality support to customers affected by fraud, identity theft, or data breaches
Manage customer expectations with clear updates and guidance throughout incident resolution
Act as a key point of contact between customers, clients, and internal subject matter experts
Gather, document, and maintain relevant information and supporting evidence for identity restoration and remediation
Prepare correspondence and communicate with creditors, government agencies, and other third parties
Explain available services, support options, and recommended actions to customers
Support clients and customers in understanding breach-related incidents and identifying remediation requirements
Escalate cases requiring specialist support and coordinate communications, meetings, and updates across relevant teams
Work Monday to Friday, 10:30–19:00

Requirements

What you’ll need

Fluency in Croatian and English, both written and verbal
Previous customer service experience, ideally within a fast-paced, customer-facing, or support environment
Strong communication and interpersonal skills
Ability to review information, assess customer needs, and make informed decisions when managing incident-related cases
Strong organisational skills and attention to detail
Ability to manage multiple cases and maintain accurate records
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
Ability to accurately document, maintain, and manage customer case information within internal systems
Experience using customer service, case management, or customer relationship management platforms

Benefits

Comp & perks

Remote position
Work/life flexibility
Access to professional development support and resources
Opportunities to grow, innovate, and contribute to communities and customers
Collaborative, customer-focused work environment