Customer Service Incident Coordinator, Dutch Speaking

TransUnion

. Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents .

Posted 10/28/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and case management, with a strong focus on fraud, data breach, and identity theft incidents. Proficient in managing customer expectations and providing clear communication while maintaining detailed records.

Highest-signal resume keywords

Fluency In Dutch And EnglishCustomer Service ExperienceStrong Communication SkillsProficiency In Microsoft OfficeCase Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident AssessmentInformation ReviewDocumentation ManagementCustomer Needs AssessmentRecord Keeping

Soft Skills

EmpathyOrganizational SkillsInterpersonal SkillsDecision MakingAttention To Detail

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelCustomer Relationship Management PlatformsCase Management Platforms

Industry Keywords

FraudData BreachIdentity TheftCustomer SupportRemediation

About the role

Key responsibilities & impact

Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents
Review and analyse case information to assess incident nature and severity and determine next steps
Provide professional, empathetic, high-quality customer support
Manage customer expectations with clear updates and guidance
Act as a key point of contact between customers, clients, and internal subject matter experts
Gather, document, and maintain information and supporting evidence for identity restoration and remediation
Prepare correspondence and communicate with creditors, government agencies, and third parties
Explain available services, support options, and recommended actions
Support clients and customers in understanding breach-related incidents and remediation requirements
Escalate cases requiring specialist support and coordinate communications, meetings, and updates across relevant teams
Work the evening shift Saturday to Wednesday, 16:30–01:00

Requirements

What you’ll need

Fluency in Dutch and English, both written and verbal
Previous customer service experience, ideally within a fast-paced, customer-facing, or support environment
Strong communication and interpersonal skills
Ability to review information, assess customer needs, and make informed decisions when managing incident-related cases
Strong organisational skills and attention to detail
Ability to manage multiple cases and maintain accurate records
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
Ability to accurately document, maintain, and manage customer case information within internal systems
Experience using customer service, case management, or customer relationship management platforms

Benefits

Comp & perks

26 days annual leave and bank holidays (increasing with service)
Global paid wellness days off and a bonus day off to celebrate your birthday
A generous contributory pension scheme
Access to the TransUnion Employee Stock Purchase Plan
Private health care
Physical, mental and financial fitness wellbeing programmes, including access to mindfulness tools
Access to diversity forums and communities
Training and development opportunities
Flexible working policies and practices
Reasonable adjustments to the recruitment process