Customer Service Incident Coordinator, Dutch Speaking

TransUnion

. Conduct customer interviews by telephone regarding fraud, data breach, and identity theft incidents .

Posted 10/6/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Dutch and English, providing high-quality customer support while managing incident-related cases. Proficient in documenting and maintaining customer case information, with strong organizational skills and attention to detail.

Highest-signal resume keywords

Fluency In Dutch And EnglishCustomer Service ExperienceStrong Communication SkillsProficiency In Microsoft OfficeCase Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Case DocumentationIncident AssessmentData Breach SupportIdentity Theft RemediationInformation Analysis

Soft Skills

EmpathyOrganizational SkillsInterpersonal SkillsDecision-MakingExpectation Management

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelCustomer Relationship Management PlatformsCase Management Platforms

Industry Keywords

FraudData BreachIdentity TheftCustomer Support OperationsRemediation Requirements

About the role

Key responsibilities & impact

Conduct customer interviews by telephone regarding fraud, data breach, and identity theft incidents
Review and analyse case information to assess incident nature and severity
Provide professional, empathetic, high-quality customer support
Manage customer expectations with clear updates and guidance
Act as a key contact between customers, clients, and internal subject matter experts
Gather, document, and maintain information and supporting evidence for identity restoration and remediation
Prepare correspondence and communicate with creditors, government agencies, and other third parties
Explain available services, support options, and recommended actions
Support clients and customers in understanding breach-related incidents and remediation requirements
Escalate cases requiring specialist support
Coordinate communications, meetings, and updates across relevant teams
Report to the Associate Lead, Customer Support Operations

Requirements

What you’ll need

Fluency in Dutch and English, both written and verbal
Previous customer service experience, ideally within a fast-paced, customer-facing, or support environment
Strong communication and interpersonal skills
Ability to review information, assess customer needs, and make informed decisions when managing incident-related cases
Strong organisational skills and attention to detail
Ability to manage multiple cases and maintain accurate records
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
Ability to accurately document, maintain, and manage customer case information within internal systems
Experience using customer service, case management, or customer relationship management platforms
Ability to work a shift pattern

Benefits

Comp & perks

26 days annual leave and bank holidays (increasing with service)
Global paid wellness days off
Bonus day off to celebrate your birthday
Generous contributory pension scheme
Access to the TransUnion Employee Stock Purchase Plan
Private health care
Physical, mental and financial fitness wellbeing programmes
Access to mindfulness tools
Access to diversity forums and communities
Training and development opportunities
Flexible working policies and practices
Reasonable adjustments to the recruitment process
Remote work arrangement
Salary and bonus scheme