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Cyber Administrative Assistant
TransUnion. Manage case tracking activities, the case-management system, and associated billing processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including case management, documentation accuracy, and effective communication with stakeholders. Proficient in managing multiple tasks while ensuring timely and accurate billing processes.
Highest-signal resume keywords
Case ManagementBilling ProcessesMicrosoft Office SuiteSalesforceProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case TrackingDocumentation ManagementData Transfer FacilitationIncident Resolution SupportAdministrative Support
Soft Skills
Attention to DetailInterpersonal SkillsOrganizational SkillsWritten CommunicationVerbal Communication
Tools & Technologies
SalesforceSmartsheetMicrosoft Office Suite
Industry Keywords
Incident CoordinationCyber Incident ManagementStakeholder Engagement
About the role
Key responsibilities & impact- Manage case tracking activities, the case-management system, and associated billing processes
- Maintain accurate and timely case notes, records, and supporting information in the appropriate database
- Ensure resolved and confirmed incident records are closed before billing activities begin
- Coordinate with billing and sales support teams to ensure billing is completed accurately and efficiently
- Support case stakeholders with problem-solving activities during cyber incidents
- Partner with the Incident Coordination team to resolve partner and client challenges
- Track documentation and facilitate data transfers between the company and clients
- Provide professional and courteous service to internal teams, partners, clients, and other stakeholders
- Provide primary and ancillary administrative support to the Incident Response delivery team
- Report to the Sales Manager, Sales Management
Requirements
What you’ll need- One to three years of experience in an administrative position or a comparable support role
- Relevant education or certifications may be considered in place of professional experience
- Ability to manage multiple tasks progressing at different speeds while maintaining accuracy and attention to detail
- Strong written and verbal communication skills
- Ability to communicate complex ideas effectively in English across different levels of an organization
- Strong problem-solving, interpersonal, and organizational skills
- Results-driven, collaborative, and solution-oriented approach
- Proficiency with the Microsoft Office suite
- Proficiency with Salesforce
- Proficiency with Smartsheet
Benefits
Comp & perks- Remote position
- Occasional in-person attendance at work-related events at management's discretion
- Work/life flexibility
- Professional development support and resources
- Opportunities to grow, innovate, and contribute to a better future
- Global collaboration opportunities