Incident Coordinator

TransUnion

. Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases with minimal direct supervision .

Posted 9/22/2026full-timeRemote • New York • United StatesJunior💰 $51,700 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cyber incidents and data breach cases while ensuring compliance with applicable requirements. Proficient in client communication, project management, and data analysis, with a strong focus on operational excellence and stakeholder satisfaction.

Highest-signal resume keywords

Project Management ExperienceClient-Facing ExperienceAdvanced Microsoft Excel SkillsData Breach CoordinationAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisData CleaningIncident Response SupportCase Management

Soft Skills

Strong Written CommunicationInterpersonal SkillsAnalytical ThinkingEmpathetic Client SupportAttention to Detail

Tools & Technologies

Microsoft Office SuiteMicrosoft ExcelSmartsheetJiraAWS S3

Industry Keywords

Cyber IncidentsData BreachFraud-Related CasesClient CommunicationSecure Document Transfers

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases with minimal direct supervision
Establish priorities and meet client deadlines
Serve as the primary contact for clients, affected customers, vendors, and internal specialists
Lead client intakes, assess incident information, and coordinate proposals, contracts, implementation activities, project schedules, and service administration
Analyze, clean, reconcile, and manage complex datasets for breach notification and fulfillment
Coordinate breach communications and mailings, including data scrubbing, letter production, client approvals, secure data transfers, and delivery to mailing providers
Monitor case progress, risks, dependencies, and stakeholder expectations
Resolve complex issues and escalate matters requiring support from other teams
Gather, organize, document, and preserve case facts, statements, affidavits, and other evidence
Maintain timely case notes, incident records, project updates, and stakeholder reporting
Maintain awareness of applicable data breach requirements and incorporate obligations into case coordination and client communications
Confirm resolution, close incident records, and deliver final case reporting to stakeholders
Coordinate with teams across the organization while safeguarding client relationships and operational excellence

Requirements

What you’ll need

One to five years of project management experience, or relevant education or certifications demonstrating equivalent project planning and coordination knowledge
Three to seven years of client-facing experience in project management, customer service, case management, incident response support, or a comparable high-pressure service environment
Ability to manage multiple workstreams moving at different speeds using independent judgment, meeting deadlines, and maintaining attention to detail
Strong written and verbal English communication skills
Strong interpersonal skills, analytical thinking, and an empathetic, solution-focused approach to client and customer support
Advanced Microsoft Excel skills, including VLOOKUP or comparable lookup functions and data-cleaning functions
Proficiency with the Microsoft Office suite
Ability to manage secure document and data transfers accurately according to client and company processes
Must be authorized to work in the United States full-time without employer immigration support or sponsorship now or in the future
Adherence to company policies, sound judgment, trustworthiness, safe working practices, respectful communication, and protection of confidential and proprietary information
Preferred: PivotTables and other advanced Excel tools
Preferred: Batch or Bash scripting
Preferred: Smartsheet, Jira, ShareFile, and AWS S3
Preferred: Additional language translation or live interpretation skills

Benefits

Comp & perks

Day-one eligibility for medical, dental, and vision coverage
Supplemental health plan options
HSA and FSA accounts
Company-paid basic life and AD&D insurance
Optional voluntary life and AD&D insurance
Short- and long-term disability coverage
Legal plan
Pet insurance
Travel accident coverage
Adoption assistance
Fertility planning coverage
Caregiver support
Dependent Care FSA with possibility of an employer match
Complimentary Care@Work membership
Up to 12 weeks of paid parental leave with eligibility for a gradual return
401(k) with employer match
Employee Stock Purchase Plan (ESPP)
Financial wellness resources
Career coaching
Optional long-term care insurance
Tuition reimbursement
Flexible time off for exempt employees or paid time off for nonexempt employees
Up to 12 paid holidays per year
Commuter benefits
Employee discounts
Charitable gift matching
Paid volunteer time off
Corporate volunteer events
24/7 support including professional therapy, coaching, and emotional well-being programs
Guided meditation and physical, mental, social, and financial wellness resources
Annual bonus plan eligibility for regular, full-time non-sales positions
Long-term incentives and other payments may be available for certain positions