Incident Coordinator

TransUnion

. Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases .

Posted 9/24/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $51,700 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cyber incidents and data breaches, with strong project management and client-facing skills. Proficient in data analysis, communication, and maintaining confidentiality while coordinating complex case management activities.

Highest-signal resume keywords

Project Management ExperienceClient-Facing ExperienceAdvanced Microsoft Excel SkillsAnalytical ThinkingData Breach Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningData AnalysisData CleaningIncident Response SupportCase ManagementVLOOKUPMicrosoft Office SuiteDocument ManagementStakeholder ReportingCase Documentation

Soft Skills

Strong Communication SkillsInterpersonal SkillsAttention to DetailEmpathetic Client SupportSolution-Focused Approach

Industry Keywords

Cyber IncidentsData BreachFraud-Related CasesClient CommunicationsSecure Data TransfersConfidential InformationHigh-Pressure Service EnvironmentCase CoordinationProject SchedulesService Administration

About the role

Key responsibilities & impact

Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases
Establish priorities and meet client deadlines with minimal direct supervision
Serve as primary contact for clients, affected customers, vendors, and internal specialists
Lead client intakes and assess incident information
Coordinate proposals, contracts, implementation activities, project schedules, and service administration
Analyze, clean, reconcile, and manage complex datasets for breach notification and fulfillment
Coordinate breach communications and mailings, including data scrubbing, letter production, client approvals, secure data transfers, and delivery to mailing providers
Monitor case progress, risks, dependencies, and stakeholder expectations
Resolve complex issues and escalate matters requiring support from other teams
Gather, organize, document, and preserve case facts, statements, affidavits, and other evidence
Maintain case notes, incident records, project updates, and stakeholder reporting in designated systems
Incorporate applicable data breach requirements into case coordination and client communications
Confirm resolution, close incident records, and deliver final case reporting to stakeholders

Requirements

What you’ll need

One to five years of project management experience, or relevant education or certifications demonstrating equivalent project planning and coordination knowledge
Three to seven years of client-facing experience in project management, customer service, case management, incident response support, or a comparable high-pressure service environment
Ability to manage multiple workstreams at different speeds using independent judgment, meeting deadlines, and maintaining attention to detail
Strong written and verbal English communication skills
Strong interpersonal skills, analytical thinking, and empathetic, solution-focused client and customer support approach
Advanced Microsoft Excel skills, including VLOOKUP or comparable lookup functions and data-cleaning functions
Proficiency with the Microsoft Office suite
Ability to manage secure document and data transfers accurately according to client and company processes
Applicants must be authorized to work in the United States full-time without employer support or sponsorship now or in the future
Adherence to company policies, sound judgment, trustworthiness, safe working practices, respectful communication, and protection of confidential and proprietary information

Benefits

Comp & perks

Day-one eligibility for medical, dental, and vision coverage
Supplemental plan options
Spousal, domestic partner, and eligible dependent coverage on select plans
Tax-advantaged HSA and FSA accounts
Company-paid basic life and AD&D insurance
Optional voluntary life and AD&D insurance
Short- and long-term disability coverage
Legal plan
Pet insurance
Travel accident coverage
Adoption assistance and fertility planning coverage
Caregiver support
Dependent Care FSA with possibility of an employer match
Complimentary Care@Work membership
Up to 12 weeks of paid parental leave with eligibility for a gradual return
401(k) with employer match
Employee Stock Purchase Plan (ESPP)
Financial wellness resources
Career coaching
Optional long-term care insurance
Tuition reimbursement
Flexible time off for exempt employees or paid time off for nonexempt employees
Up to 12 paid holidays per year
Commuter benefits
Employee discounts
Charitable gift matching
Paid volunteer time off
Corporate volunteer events
24/7 professional therapy, coaching, and emotional well-being support
Guided meditation and physical, mental, social, and financial wellness resources
Annual bonus plan eligibility for regular, full-time non-sales positions
Potential eligibility for long-term incentives and other payments based on company guidance and plan documents
Remote work arrangement