Product Operations Manager – Client Onboarding Delivery

TransUnion

. Oversee client onboarding, implementation, and operational delivery for a fast-growing lending platform .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client onboarding and implementation processes within technology and fintech environments, with a focus on delivering high-quality operational outcomes and fostering strong client relationships. Proficient in utilizing Agile methodologies and implementing process improvements to enhance onboarding efficiency and effectiveness.

Highest-signal resume keywords

Client Onboarding ManagementSaaS ImplementationAgile Delivery MethodologiesProcess Improvement InitiativesCross-Functional Team Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementImplementation DocumentationOperational KPIs ReportingRisk ManagementCredit Decisioning KnowledgeAffiliate Marketing KnowledgeLead Generation KnowledgeConsumer Lending KnowledgeAPI DeliveryPlatform-Based Implementations

Soft Skills

Strong Client RelationshipsEffective CommunicationTeam LeadershipProblem SolvingTrustworthiness

Industry Keywords

FintechFinancial ServicesDigital LendingCredit MarketplacesCredit Bureau

About the role

Key responsibilities & impact

Oversee client onboarding, implementation, and operational delivery for a fast-growing lending platform
Own and manage the end-to-end onboarding process for new Monevo UK clients from contract signature through successful go-live
Act as the primary delivery lead between clients and internal teams during implementation
Develop, maintain, and govern onboarding plans, timelines, milestones, and implementation documentation
Manage the onboarding pipeline and ensure implementations are delivered on time and to agreed quality standards
Coordinate cross-functional teams across Product, Technology, Commercial, Operations, Data, and Compliance
Identify, manage, and resolve onboarding risks, issues, and dependencies
Lead internal and external implementation meetings and steering discussions
Build strong client relationships and serve as a trusted operational contact during onboarding
Define and continuously improve onboarding processes, governance frameworks, templates, and best practices
Create and report operational KPIs, onboarding performance metrics, and implementation status updates
Partner with Product and Technology teams to prioritize client requirements and support successful launches
Support scalable onboarding capacity, processes, and delivery models as demand grows
Manage and develop 1–3 Product Operations Analysts through coaching, guidance, and performance support
Ensure team operational activities are prioritized effectively

Requirements

What you’ll need

Experience managing client onboarding, implementation, delivery or operational processes within a technology, fintech or financial services environment
Experience working within financial services, fintech, credit marketplaces or digital lending environments
Knowledge of affiliate marketing, lead generation, eligibility or credit decisioning ecosystems
Experience delivering SaaS, API or platform-based implementations
Familiarity with Agile delivery methodologies and product operating models
Experience identifying and implementing process improvement initiatives
Knowledge of the credit bureau or consumer lending sectors
Must be authorized to work in the United States on a full-time basis without employer support or sponsorship now or in the future
Adherence to company policies, sound judgment, trustworthiness, safe working practices, respectful communication, and protection of confidential and proprietary information

Benefits

Comp & perks

Day-one eligibility for medical, dental, and vision coverage
Supplemental plan options
Spousal, domestic partner, and eligible dependent coverage on select plans
Tax-advantaged HSA and FSA accounts
Company-paid basic life and AD&D insurance
Optional voluntary life and AD&D insurance
Short- and long-term disability
Optional legal plan, pet insurance, and travel accident coverage
Adoption assistance and fertility planning coverage
Caregiver support
Dependent Care FSA with possibility of an employer match
Complimentary Care@Work membership
Up to 12 weeks of paid parental leave with eligibility for a gradual return
401(k) with employer match
Employee Stock Purchase Plan (ESPP)
Financial wellness resources
Career coaching
Optional long-term care insurance
Tuition reimbursement
Flexible time off for exempt employees or paid time off for nonexempt employees
Up to 12 paid holidays per year
Commuter benefits
Employee discounts
Charitable gift matching
Paid volunteer time off
Corporate volunteer events
24/7 support including professional therapy, coaching, and emotional well-being programs
Guided meditation and resources supporting physical, mental, social, and financial wellness
Annual bonus plan eligibility for regular, fulltime non-sales positions
Certain positions may be eligible for long-term incentives and other payments