Implementation Lead

Travefy

. Run enterprise, host agency, API/white-label and business development partner rollouts end to end .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical implementation projects, including data migration, API integrations, and onboarding processes. Strong ability to coordinate cross-functional teams and deliver effective training and communication to clients.

Highest-signal resume keywords

Technical Implementation ManagementData MigrationAPI IntegrationsCross-Functional CoordinationCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData MigrationField MappingSSO TroubleshootingAPI IntegrationsBulk SetupImplementation PlaybooksOnboarding ProcessesTechnical Account ManagementComplex Project Management

Soft Skills

OrganizedClear CommunicationCustomer-OrientedConfident PresentationRisk Management

Tools & Technologies

Admin ToolsSaaS PlatformsBack-Office Systems

Industry Keywords

Travel IndustryHost Agency OperationsBusiness DevelopmentTechnical OnboardingClient Training

About the role

Key responsibilities & impact

Run enterprise, host agency, API/white-label and business development partner rollouts end to end
Manage implementation projects from contract handoff through onboarding, launch and adoption
Lead kickoffs, data migration, parallel testing, training and go-live
Set customer timelines and milestones, drive activation and track adoption
Run weekly partner status meetings, maintain risk lists and escalate major concerns
Coordinate technical onboarding with partner IT teams and Travefy Engineering or Account Management
Own data migration, field mapping and bulk account, team, billing and subscription setup
Handle SSO troubleshooting and technical partner questions
Design and lead client and team onboarding training, staff trainings, webinars and office hours
Write agent communications for large rollouts and coordinate welcome emails
Build the standard implementation playbook, including API and white-label processes
Define handoffs and SLAs from Sales through Implementation, Strategic Accounts and CX
Help build Travefy’s services portfolio, starting with migrations
Collaborate with account management, leadership, Sales, Product, Engineering, RevOps and CX

Requirements

What you’ll need

2+ years as a technical implementation specialist, technical account manager or technical project manager at a SaaS company, including project management of implementations or onboarding
Hands-on experience with integrations and APIs, data migration, field mapping, bulk setup, SSO and admin tools
Experience managing complex projects with multiple moving parts and teams
Experience creating standardized playbooks and processes
Strong cross-functional coordination and risk management
Confident presenting and training customers
Organized, clear in writing and customer-oriented
Travel industry experience, especially with host agency operations and back-office systems, is a major advantage
Experience implementing API or white-label partnerships, or building a services offering such as data migrations, is a nice-to-have
Experience writing customer communications for large user bases is a nice-to-have
Must not require immigration sponsorship and must have work authorization to work in the United States

Benefits

Comp & perks

Flexible Time Off + Annual Travel Stipend
Health, Dental & Vision insurance for you and your family
401(k) with automatic company contribution
Annual team retreats to exciting destinations
Technology, learning budgets, and more!
Remote work or hybrid office flexibility