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Travefy

Senior CX Trainer

Travefy

. Deliver live 1:1 customer trainings over Zoom, especially during customers' first 90 days .

Posted 11/12/2026full-timeRemote • United StatesSenior💰 $58,000 - $71,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering customer training in a SaaS environment, with a focus on curriculum development, quality assurance, and effective communication. Capable of engaging diverse audiences and collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords
Customer Training DeliveryCurriculum DevelopmentQuality Assurance StandardsSaaS ExperiencePublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training Curriculum DevelopmentQuality AssuranceLive Training DeliveryOnsite TrainingCustomer Feedback Analysis
Soft Skills
Effective CommunicationCoachingCollaborationAdaptabilityProblem Solving
Tools & Technologies
ZoomIntercomHubSpotLearning PlatformsTravefy
Industry Keywords
SaaSTravel IndustryHost AgenciesConsortiaAdvisor Networks

About the role

Key responsibilities & impact
  • Deliver live 1:1 customer trainings over Zoom, especially during customers' first 90 days
  • Deliver recurring group trainings, office hours, host agency and consortia sessions, and onboarding cohorts
  • Conduct solo onsite trainings at partner headquarters
  • Represent Travefy at selected conferences and partner events, including booths, breakout sessions and partner dinners
  • Establish training quality standards and QA rubrics
  • Onboard and coach other trainers
  • Build and refresh training curriculum, recordings and certifications as product features ship
  • Prepare, deliver and follow up on every training session
  • Observe teammates' sessions and provide feedback
  • Share customer feedback with Product, CX and account teams
  • Report to the Director of Client Experience and collaborate with CX, Strategic Accounts, sales and product teams

Requirements

What you’ll need
  • Three or more years delivering customer training, ideally in SaaS
  • Real-time experience in front of a room, not just on Zoom
  • Ability to train groups of 10 to 100 and handle live questions and competing perspectives
  • Ability to learn a product thoroughly and explain it simply
  • Ability to work effectively with senior people and partner leadership
  • Ability to uphold quality standards and coach teammates
  • Comfortable traveling independently and representing Travefy at onsites and events
  • Authorized to work in the United States
  • Experience using Travefy, travel industry experience, experience with host agencies, consortia or advisor networks, experience with Intercom, HubSpot, Zoom webinars or a learning platform, and experience building curriculum or certifications are bonuses

Benefits

Comp & perks
  • Quarterly KPI bonus
  • Health, Dental & Vision insurance for you and your family
  • Life and Disability insurance
  • 401(k) with automatic company contribution
  • Unlimited Vacation
  • Annual Travel Stipend
  • Annual all team retreat to connect the whole company in person
  • Technology and learning budgets
  • Remote opportunity or hybrid work arrangement