Customer Service

Travel by Tilly

. Create personalized cruise and tour itineraries including accommodations, excursions, transportation, and dining options .

Posted 9/15/2026full-timeRemote • United StatesSeniorLead💰 $32,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creating personalized travel itineraries, managing bookings, and providing exceptional customer support throughout the travel experience. Strong organizational skills and attention to detail are essential for coordinating with various travel vendors and ensuring client satisfaction.

Highest-signal resume keywords

Travel PlanningCustomer SupportOrganizational SkillsCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Itinerary CreationBooking ManagementVendor CoordinationResearch Skills

Soft Skills

Attention to DetailConfident CommunicatorIndependent Task ManagementPassion for Travel

Industry Keywords

Cruise LinesTour OperatorsTravel VendorsCustomer ServiceHospitality

About the role

Key responsibilities & impact

Create personalized cruise and tour itineraries including accommodations, excursions, transportation, and dining options
Conduct virtual meetings or calls to understand clients' travel interests, expectations, and budgets
Coordinate with cruise lines, tour operators, and travel vendors to secure quality options and pricing
Manage booking and confirmation processes accurately
Provide customer support before, during, and after travel, including changes or special requests
Research destination news, seasonal offers, and industry trends
Follow up with clients after travel to gather feedback and encourage future planning

Requirements

What you’ll need

Must be 18 years of age or older
Prior experience in travel planning, hospitality, or customer service is helpful but not required
Strong attention to detail and excellent organizational skills
Confident communicator with problem-solving abilities
Comfortable working remotely and managing tasks independently
Passionate about travel and creating memorable experiences for others

Benefits

Comp & perks

Flexible, remote work schedule
Access to professional training, industry tools, and travel resources
Opportunities for personal travel discounts
Supportive, collaborative, and growth-focused team environment