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Homeowner Account Manager
Travel Chapter. Manage approximately 180 properties and a growing portfolio across Kendal, Ambleside, Windermere and surrounding areas .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management and customer engagement skills while effectively analyzing data to create pricing strategies and enhance property appeal. Proficient in managing a diverse portfolio of properties, ensuring high-quality standards and maximizing revenue through strategic decision-making.
Highest-signal resume keywords
Account Management ExperienceData Analysis SkillsExcellent Communication SkillsProperty KnowledgeProactive Problem Solver
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data InterpretationPricing Strategy DevelopmentProperty Quality AssessmentPhotography SkillsInterior Design Skills
Soft Skills
Customer FocusTime ManagementInfluencing SkillsIndependent WorkConflict Resolution
Tools & Technologies
ExcelOutlook
Certifications & Qualifications
Full Driving Licence
Industry Keywords
Holiday LettingReal EstateProperty ManagementHoliday Property IndustryHealth and Safety Compliance
About the role
Key responsibilities & impact- Manage approximately 180 properties and a growing portfolio across Kendal, Ambleside, Windermere and surrounding areas
- Ensure each property has accurate, appealing descriptions
- Maintain high-quality, well-staged photography and highlight key selling features
- Create pricing strategies using data, competitor insight and performance trends
- Monitor booking pace to maximise revenue and occupancy
- Act as the trusted point of contact for regional property owners
- Provide regular updates, visits and performance reviews
- Identify potential issues using guest feedback and reviews
- Handle challenging conversations without escalation
- Support owner events and engagement activities
- Recommend décor updates, upgrades and high-impact features
- Suggest ways to increase property appeal and remove barriers to bookings
- Review Property Quality Scores and advise on improvements
- Flag properties that cannot meet required quality standards
- Collaborate with New Business to onboard new owners
- Stay up to date with relevant industry legislation
- Encourage referrals and champion company culture
- Manage time effectively to meet performance expectations
- Prioritise health, safety and welfare
Requirements
What you’ll need- Account management experience
- Strong ability to understand and interpret data
- Results driven with a focus on hitting and exceeding targets
- Excellent communication and influencing skills
- Customer-focused, with experience managing varied customers
- Confident with IT, including Excel and Outlook
- Property knowledge and strong regional awareness
- Proactive problem solver with excellent time management
- Able to work independently and follow processes clearly
- Full driving licence
- Able to work a small number of scheduled weekends
- Experience in holiday letting or real estate (desirable)
- Knowledge of the holiday property industry (desirable)
- Photography or interior design skills (desirable)
Benefits
Comp & perks- Home-based work arrangement
- Regular travel within the South Lakes Area and surrounding areas
- Monday–Friday working hours, 09:00–17:30