Homeowner Account Manager

Travel Chapter

. Manage around 180 properties across North Wales and surrounding areas .

Posted 9/17/2026full-timeConwy • United KingdomMid-LevelSenior💰 £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and customer-focused skills while effectively managing property portfolios. Proficient in data interpretation, pricing strategies, and enhancing property appeal to maximize revenue and occupancy.

Highest-signal resume keywords

Account Management ExperienceData Interpretation SkillsExcellent Communication SkillsProperty KnowledgeProactive Problem Solver

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPricing StrategiesProperty Quality AssessmentPhotography SkillsInterior Design Skills

Soft Skills

Customer-FocusedTime ManagementInfluencing SkillsIndependent WorkConflict Resolution

Tools & Technologies

ExcelOutlook

Certifications & Qualifications

Full Driving Licence

Industry Keywords

Holiday LettingReal EstateProperty ManagementHoliday Property IndustryRegional Awareness

About the role

Key responsibilities & impact

Manage around 180 properties across North Wales and surrounding areas
Ensure each property has accurate, appealing descriptions
Maintain high-quality, well-staged photography and highlight key selling features
Create pricing strategies using data, competitor insight and performance trends
Monitor booking pace to maximise revenue and occupancy
Act as the trusted point of contact for regional homeowners
Provide regular updates, visits and performance reviews
Identify potential issues using guest feedback and reviews
Handle challenging conversations without escalation
Support owner events and engagement activities
Recommend décor updates, upgrades and high-impact features
Suggest ways to increase property appeal, such as allowing dogs or adding amenities
Identify and remove barriers to bookings
Review Property Quality Scores and advise on improvements
Flag properties that cannot meet required quality standards
Collaborate with New Business to onboard new owners
Stay up to date with relevant industry legislation
Encourage referrals and champion company culture
Manage time effectively to meet performance expectations
Prioritise health, safety and welfare
Track portfolio revenue, bookings, commission, visits, owner contacts, communication quality, NPS, property quality scores, guest feedback and controllable churn

Requirements

What you’ll need

Account management experience
Strong ability to understand and interpret data
Results driven with a focus on hitting and exceeding targets
Excellent communication and influencing skills
Customer-focused, with experience managing varied customers
Confident with IT, including Excel and Outlook
Property knowledge and strong regional awareness
Proactive problem solver with excellent time management
Able to work independently and follow processes clearly
Full driving licence
Able to work a small number of scheduled weekends
Experience in holiday letting or real estate
Knowledge of the holiday property industry
Photography or interior design skills
Welsh speaking skills are desirable but not essential

Benefits

Comp & perks

Home-based working with local travel
Full-time permanent employment
Monday to Friday, 9am–5:30pm schedule