TravelBrands

Agent

• Process and manage online reservations accurately and promptly
• Respond to customer inquiries via email, phone, chat, web forms, and other digital channels
• Assist with booking modifications, cancellations, and special requests
• Verify reservation details, pricing, promotions, and travel requirements
• Resolve customer concerns and escalate complex issues
• Maintain accurate records of customer interactions and booking transactions
• Monitor web bookings and correct discrepancies
• Promote travel products, services, insurance, and promotions to support sales initiatives
• Collaborate with suppliers, internal departments, and customer service teams
• Ensure compliance with company policies, procedures, and industry regulations
• Review travel bookings for potential fraudulent activity
• Identify high-risk transactions using fraud indicators, internal systems, payment information, and booking history
• Manually review bookings flagged by automated fraud detection systems or internal teams
• Verify customer and payment information when additional authentication is required
• Analyze booking inconsistencies involving passenger/contact information, payment methods, IP/location data, booking timing, or travel patterns
• Decide whether to approve, hold, escalate, or cancel potentially fraudulent bookings
• Contact customers to validate transactions while maintaining professionalism and a positive customer experience

Web Support and Fraud Agent