Bilingual Reservation Agent, Call Centre

TravelBrands

. Generate revenue to contribute to overall objective .

Posted 10/8/2026full-timeRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and active selling skills to drive revenue in the travel industry. Proficient in handling customer inquiries and bookings while maintaining professionalism and meeting performance targets.

Highest-signal resume keywords

Customer Service SkillsActive Selling SkillsKnowledge Of The Travel IndustryBilingual In FrenchComputer Knowledge - Microsoft Office, Sabre

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Active SellingBooking ProcessingPerformance Target AchievementGeography KnowledgeTravel Industry Knowledge

Soft Skills

Interpersonal SkillsProfessionalismPatienceTeam PlayerAbility To Work Under Pressure

Tools & Technologies

Microsoft OfficeSabre

Certifications & Qualifications

Travel/Tourism School Diploma

Industry Keywords

Call Centre KPIsHome-Based Call Centre WorkRotating Shifts

About the role

Key responsibilities & impact

Generate revenue to contribute to overall objective
Answer calls in a timely, courteous, and professional manner
Provide excellent customer service
Use active selling skills to close sales
Process bookings accurately and in detail
Consistently meet individual performance targets
Stay current on products, services, promotions, procedures, and technology
Identify and solve challenges
Contribute to continuous departmental improvements
Complete other related tasks as required or assigned by management
Handle customer inquiries, reservation modifications, and new bookings
Contribute to call centre KPIs

Requirements

What you’ll need

Travel/Tourism school diploma or equivalent related travel industry experience
1-2 years of on-the-job experience and/or performing similar duties required
Excellent customer service skills and interpersonal skills
Professionalism and patience
Team player but able to work autonomously
Ability to work under pressure and meet deadlines
Excellent selling skills and results driven
General knowledge in geography
Knowledge of the travel industry
Computer knowledge - Microsoft Office, Sabre - and ability to learn new software
Knowledge of Sabre (an asset)
Bilingual in French (mandatory)
Home-based call centre work
Ability to work rotating shifts, including days, evenings, and weekends
37.5 hours per week

Benefits

Comp & perks

Competitive salary
2 weeks’ vacation
Medical and dental benefits
9 additional paid days (1 birthday; 5 sick days; 2 personal days; 1 volunteer day)
Employer RRSP contribution program
Awesome travel benefits for you, your friends and family
Employee Assistance Program for you and your family members
Accommodation, accessible formats, and communication support for interviews upon request